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Sector: Retail and Wholesale
Contract Type: Permanent
Hours: Full Time
About the role
Availability Window:
Days From time To time
Sun 09:30:00 18:00:00
Mon 07:00:00 22:00:00
Tue 07:00:00 22:00:00
Wed 07:00:00 22:00:00
Thu 07:00:00 22:00:00
Fri 07:00:00 22:00:00
Sat 07:00:00 22:00:00
Our Team Support rate of pay starts from £13.88 an hour; this increases to £15.01 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
Responsibilities
* Understanding what may be getting in the way of individuals delivering a great service and actively remove these obstacles with them.
* Celebrating success within the team, being creative in the way you achieve this.
* Being readily available to resolve customer and colleague queries, leaving them with a smile on their face.
* Ensuring the team are dressed for service and positively reflect our brand.
* Providing constructive feedback to Team Manager on individuals' contribution to serving customers well.
* Role modelling great customer service and standards of dress, demonstrating a natural passion to delight our customers.
* Ensuring our colleagues have the tools to deliver their role well.
* Developing own Operational and Behavioural Skills.
Co-ordination
* Forward planning to ensure right resource is available at the right time in the coming week.
* Updating the Duty Manager to ensure they are kept well informed and able to pro-actively support.
* Supporting managers to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
* Being knowledgeable of department KPI's and delivering the practical actions required to achieve these.
Requirements
You'll be someone with great communication skills and works well in a team, while being ready to roll up your sleeves and do what's needed to give our customers great service.
What's in it for you?
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* Get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
* Access to free wellbeing services with a range of resources to support your mind, body, and life
* Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
* Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
* Uniform provided and policies to support you for all of life's moments, big and small
* Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. So, talk to us throughout your application about how we can support.
Please note that Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
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