Operations Manager - Tenancy Services City: Birmingham, B15 1LZ Salary: £65,528 per annum Hours: 35 per week Contract: Permanent
Do you have a passion for tenancy sustainment and compliance ? Are you a strategic thinker who thrives in a fast-paced housing management environment ? If so, this could be the perfect role for you! As our Operations Manager - Tenancy Services, you will oversee the proactive management of tenancy-related issues, ensuring compliance, sustaining tenancies, and improving customer experiences. You will lead a team of Tenancy Services Team Leaders, ensuring our service delivers timely and effective interventions .
Responsibilities include, but aren't limited to:
Managing tenancy breaches, contractual change requests, and compliance matters including ASB, safeguarding and tenancy fraud.
Leading the development and implementation of policies and procedures to support individuals with tenancy-related challenges.
Driving service improvement initiatives and delivering right-first-time resolutions to improve and maintain high levels of tenant satisfaction .
Overseeing performance, budget management, and contract procurement .
Handling escalated customer complaints and MP/Councillor enquiries.
Supporting business planning, risk mitigation, and regulatory compliance .
What're we looking for? To be successful in this role, you'll have:
Level 4 Housing Management qualification (or willingness to work towards one).
Experience managing housing related teams, setting performance standards, and driving results.
Extensive experience in housing management, ASB case management, and tenancy sustainment.
A strong understanding of housing law, regulatory requirements, and safeguarding policies .
Excellent leadership, strategic planning, and stakeholder management skills.
Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).
Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
Applications close at midnight on Monday 3rd March 2025. Assessments are currently scheduled to take place on Tuesday 18th March 2025.
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.
No agencies please.
TPBN1_UKTJ