Job summary Ward Clerk - Critical Care Division: Surgery and Anaesthetics Care Group: Theatres and Anaesthesia Band: 2 Salary: £23,615 per annum Interview Date: 28th November 2024 We are recruiting for a Ward Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff. The successful post holder will be expected to act as the first point of contact, dealing with often sensitive enquiries face to face and over the telephone. As a Ward Clerk you will be able to multi task during busy periods is essential, as is a friendly and helpful nature with the ability to adhere to Trust's strict confidentiality guidelines. Main duties of the job Admitting, discharging and transferring patients onto Bed Management System. Reviewing EDNS (as required) and ensuring patients' personal details are up-to date and correctly entered onto the OASIS/PAS System. Inputting and amending Tele tracking for Nursing Staff Receiving and auditing patients' case-notes and ensuring notes available for ward rounds. Collecting Patients' case-notes from the Health Records Department, Transit area Collection of Ethnic and Religious Data and inputting information onto OASIS System Acting as Stage One Officer to determine overseas patients' liability for treatment charges and informing the Overseas Officer Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details Keeping daily records of any pathology requests as requested, checking forms are correctly completed. Delivery of specimens to Pathology Laboratory if urgently required Delivery of Prescriptions Forms to Pharmacy and collection of drugs as appropriate Assisting Nursing staff with processing of patients' property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody Liaising with General Office regarding patients' pensions/benefits. About us Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time ? Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey. Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach: B - Bold E - Every person counts S - Sharing and open T - Together Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 275-2411WC-CC Job locations Medway NHS Trust Windmill Road Gillingham ME7 5NY Job description Job responsibilities Admitting, discharging and transferring patients onto Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up-to date and correctly entered onto the OASIS/PAS System. Inputting and amending Tele tracking for Nursing Staff Receiving and auditing patients case-notes and ensuring notes available for ward rounds. Preparation of trolley, notes, forms, x-rays in readiness for Ward rounds. Collecting Patients case-notes from the Health Records Department, Transit area Collection of Ethnic and Religious Data and inputting information onto OASIS System Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details Keeping daily records of any pathology requests as requested, checking forms are correctly completed. Delivery of specimens to Pathology Laboratory if urgently required Delivery of Prescriptions Forms to Pharmacy and collection of drugs as appropriate Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody Liaising with General Office regarding patients pensions/benefits Arranging appointments for Outpatient clinics as directed Preparing of patients EDNs and admittance notification for GPs for completion by medical staff Arranging completion and issue of medical certificates for sickness benefits purposes Arranging ambulance transportation where authorised Ordering and maintaining ward stationery and supplies Completion of routine maintenance requests for forwarding to Estates Department Receiving telephone calls, taking and relaying messages and referring calls as appropriate Assisting Audit team, rehabilitation nurse and practice development nurse with administration duties. Answering patients and relatives general enquiries and assisting them with any problems throughout their stay Delivery of notes, urgent requests, post, letters etc to other departments within the Hospital. Delivery of post, etc to patients Liaising with other Hospitals and Departments, Social Services, GP Surgeries and Home Help To liaise closely with the Progress Chasing team on a daily basis Arranging for requests for nursing aids, walking aids, surgical appliances to be processed with the appropriate departments Ensuring all information is correctly entered into the Admission and cross reference books Photocopying of paperwork as required and faxing as per policy guidelines To provide cover for annual leave and sickness leave on any of the medical Wards as directed Ensuring all mandatory training is up to date and all Trust policies are adhered to Any other duties as directed by Line Manager, Senior Nurse and Management Team. Job description Job responsibilities Admitting, discharging and transferring patients onto Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up-to date and correctly entered onto the OASIS/PAS System. Inputting and amending Tele tracking for Nursing Staff Receiving and auditing patients case-notes and ensuring notes available for ward rounds. Preparation of trolley, notes, forms, x-rays in readiness for Ward rounds. Collecting Patients case-notes from the Health Records Department, Transit area Collection of Ethnic and Religious Data and inputting information onto OASIS System Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details Keeping daily records of any pathology requests as requested, checking forms are correctly completed. Delivery of specimens to Pathology Laboratory if urgently required Delivery of Prescriptions Forms to Pharmacy and collection of drugs as appropriate Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody Liaising with General Office regarding patients pensions/benefits Arranging appointments for Outpatient clinics as directed Preparing of patients EDNs and admittance notification for GPs for completion by medical staff Arranging completion and issue of medical certificates for sickness benefits purposes Arranging ambulance transportation where authorised Ordering and maintaining ward stationery and supplies Completion of routine maintenance requests for forwarding to Estates Department Receiving telephone calls, taking and relaying messages and referring calls as appropriate Assisting Audit team, rehabilitation nurse and practice development nurse with administration duties. Answering patients and relatives general enquiries and assisting them with any problems throughout their stay Delivery of notes, urgent requests, post, letters etc to other departments within the Hospital. Delivery of post, etc to patients Liaising with other Hospitals and Departments, Social Services, GP Surgeries and Home Help To liaise closely with the Progress Chasing team on a daily basis Arranging for requests for nursing aids, walking aids, surgical appliances to be processed with the appropriate departments Ensuring all information is correctly entered into the Admission and cross reference books Photocopying of paperwork as required and faxing as per policy guidelines To provide cover for annual leave and sickness leave on any of the medical Wards as directed Ensuring all mandatory training is up to date and all Trust policies are adhered to Any other duties as directed by Line Manager, Senior Nurse and Management Team. Person Specification Qualifications Essential Educated to GCSE level including English or equivalent qualification/experience Computer literate including ability to use Microsoft packages such as Excel Knowledge Essential Excellent communication skills - written and verbal Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel Ability to empathise with patients and carers and to provide a caring environment to aid communication General administration experience Management of electronic diary Experience Essential Ability to work on own initiative and to work within a team Maintenance of patient confidentiality at all times Skills Essential Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude Person Specification Qualifications Essential Educated to GCSE level including English or equivalent qualification/experience Computer literate including ability to use Microsoft packages such as Excel Knowledge Essential Excellent communication skills - written and verbal Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel Ability to empathise with patients and carers and to provide a caring environment to aid communication General administration experience Management of electronic diary Experience Essential Ability to work on own initiative and to work within a team Maintenance of patient confidentiality at all times Skills Essential Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Medway NHS Foundation Trust Address Medway NHS Trust Windmill Road Gillingham ME7 5NY Employer's website https://www.medway.nhs.uk/ (Opens in a new tab)