Job Title: Medical Administrator Responsible to: The Partners Accountable to: Business Manager Supervision: Operational Manager Hours of duty: Tuesday 14.00-18.00 Thursday/Friday 8.00-17.00 Duration: Permanent, subject to three months probationary period Location: The Green House Surgery, Redcar Primary Care Hospital, Redcar Job purpose: Providing a reception and administrative service for patients and visitors to the practice on the telephone and in person. Dimensions:The post holder will have receptionist and administrative responsibilities Key Result Areas:Working effectively with protocols Observing legal and organisational requirements (e.g. patient confidentiality) Demonstrating a satisfactory standard of computer literacy and competence Ability to work independently and with teams. Ability to use initiative. Satisfactory operation of administration systems. Satisfactory operation of clinical and appointments systems. Effective communication skills Key tasks: Computer data input Handling queries (with patients and other agencies) on the telephone and in person Verbal and written communication with others Working with protocols Medical reception General administration work (photocopying, filing, shredding etc) QOF Scanning and coding clinical letters Summarising Communication and working relationships: Practice Partners, Operational Manager, Practice and attached staff, Secondary Care, Community Staff, Community pharmacies and other outside agencies. Most challenging part of the job: Ability to multi-task, delegate and prioritise workload. Ability to work under pressure Ability to use communication skills at many levels.