Consider yourself a little bit Grand?
We are looking for a Meeting and Events Operations Manager to join the ever-growing team at The Grand Hotel.
This hands on role will assist in leading a team of over 40 team members to delivering quality and excellence across all conference, events, wedding and Grand Ballroom banquets throughout the year.
What You Will Do
* Lead from the front to achieve quality, lifestyle luxury and to ensure efficient and effective running of the day to day operations across the department
* Internal management and overall responsibility of payroll, stocks, employee management and profit and loss statements with respect of all meeting and event business
* Represent the meeting and events department within the hotel management team and take ownership for being the ‘voice’ for the food and beverage operations across all conference and event spaces.
* Monitor, develop and analyse team member performance and able to provide both positive and constructive feedback in a professional and non-emotional manner to support successful and smooth hotel operations including competitions, personal development plans and product knowledge.
* To develop strong and long lasting relationships with all other departments to support consistency and deliver excellence to our guests and clients without exception
* To facilitate and co-ordinate internal and external training opportunities for all team members
* To ensure complete guest satisfaction in every visit and encourage rebooking’s in line with the hotel’s brand and image.
Ideal candidate
* Experience at running high end meetings and events across esteemed city centre venues
* Strong knowledge of meeting and event basics including set ups, operations, forward planning and client liaisons
* Experience in managing and co-ordinating a team across a busy, vibrant 5* hotel operation
* A keen eye for detail and a sense of luxury without compromise
* A pro-active team player who is confident at leading a team as well as representing the meeting and events operations in a management capacity.
* Thorough, regimented forward planning to ensure successful delivery of all events and no exposure to the business or the team.
* Positive relationships with local suppliers, agencies and local companies
* To engage all team members into the departmental success
Benefits
* Competitive colleague and friend & family rates for overnight stays at the hotel
* 50% employee discounts on food and beverage at hotel outlets
* Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
* Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
* Free meals on duty in our dining facilities
* Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
* Rewards and recognition for living and breathing our company values
* Monthly employee recognition and rewards programme
* Regular team appreciation events, including regular employee parties throughout the year
* Career development opportunities – including access to apprenticeship programmes
* Use of Wagestream financial wellbeing platform, allowing instant access to your pay
* Uniform provided
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