We are seeking a dedicated and personable Customer Service Advisor to assist our clients based in Haywards Heath. The individual should have a knack for problem-solving, excellent communication skills and a commitment to providing outstanding customer service.
Client Details
Our client is a prominent large organisation in the heart of Haywards Heath. With a broad national presence, they are committed to delivering exceptional services and creating a satisfying experience for their customers across the United Kingdom.
Description
Responsibilities for a Customer Service Advisor
Respond promptly to customer inquiries and ensure customer satisfaction
Manage large amounts of inbound and outbound calls in a timely manner
Identify customer's needs and provide accurate, valid and comprehensive information
Handle customer complaints, provide appropriate solutions and alternatives
Follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Work with customer service team to ensure proper customer service is being delivered
Remain up-to-date with product knowledgeProfile
A successful Customer Service Advisor should have:
Proven customer support experience or experience in a similar role
Strong phone handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritise and manage time effectivelyJob Offer
An annual salary of £23, 400
Monday to Friday work schedule with 37.5 hours per week
A permanent position within the company
A friendly and supportive company culture that values each employee
The opportunity to grow and develop your customer service skills