A fantastic opportunity has arisen within the heart of central London for a dynamic Security Supervisor. You will be self-driven with a proactive mindset to lead a security focused team and deliver a high quality of customer service to both our clients and service users.
The ideal candidate will possess an extensive knowledge of security management, an innate understanding of team leadership and an intuitive approach to delivering an exemplary occupier and visitor experience that exceeds expectation.
As Security Supervisor, you will be responsible for recruiting, managing, and empowering your team, setting the example as a strong, caring and inspiring leader with an ability to champion success and support where necessary. You will be self-motivated, confident in your communications and deal with all levels of stakeholders as second nature, with regular, meaningful interactions with the client.
This position operates on a full-time contract working 0700-1900 Monday-Friday.
We offer a competitive salary of £46,800 approx per annum. Your holiday entitlement will be 28 days per annum inclusive of bank holidays.
Key Responsibilities
1. Actively engage with the onsite team of security officer employees daily, to ensure effective communication of all matters pertaining to the delivery of a consistently 5-star guest experience.
2. Work closely and consultatively with site management and Head of London Office Administration on any security and front-of-house matters, with a confident, experienced approach to setting-up a new site and running a large team effectively.
3. Responsible for the professional conduct & development of all Security team members.
4. Must have a full understanding of the functions covered by Front of House, Back of House and Security team members.
5. Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.
6. Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business.
7. Must take ownership of incidents and direct employees to ensure response, reporting and management is in line with policy and procedures.
8. Work in partnership with service partners and client's representatives, ensuring all aspects of site security and fire prevention requirements are effectively managed.
9. Regular liaison with external organisations such as the Council, Police and Emergency services.
10. A methodical approach to key management, including documentation, handover processes, auditing, and reconciliations.
11. Ensure that all Security Officer employees are working in appropriate and safe conditions.
12. Manage on a day-to-day basis the CCTV, fire and security systems installed, ensuring that all staff are fully trained and competent in their roles.
13. Liaise and meet with clients and customers on a regular basis to review and record contract performance.
14. Must be responsible for manning levels of contracted, ad-hoc and special events as per customer requirements.
15. Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures.
16. Ensure all staff uniforms are always of a high standard with a clean-cut presentation.
17. Manage all relevant systems and ensure that all defects are correctly monitored and reported.
18. Carry out investigations according to industry best practices.
19. Completion of regular reports and their storage and dissemination to the Contract Manager and Client representative.
20. Manage regular site meetings with Client and Site Supervisor to review site management details.
21. Ensure that all employee grievances are dealt with according to company procedures.
Must have a valid DS license and extensive experience in key management, including auditing and systems associated. Clear, concise and confident communication skills which are customer service orientated with an excellent eye for detail are essential. Flexibility, reliability and being able to work days with a responsibility for nights and weekends to suit the needs of the business is required.
The Security Supervisor must ensure that all Security Officer employees are working in appropriate and safe conditions. Must be patient, tolerant, reliable, and trustworthy whilst being persuasive and assertive. Confidence and common sense to access and utilize expert resources when making decisions are important.
Site Specifics
Team player and natural leader with proven ability to train and pull teams together to work effectively and cohesively. Extensive support to Front of House and client alike to achieve site security and operational objectives.
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