Service Controller, Permanent, Full time, Hybrid Working, Basingstoke, £26K PA plus excellent benefits Your new company You will be joining an exceptional business which has grown from strength to strength and has an exciting future ahead. Your new role You will be working within a professional, stable and friendly team who work to common goals and share success. The successful candidate will play a pivotal role in the success of the team and the role will be diverse, busy and rewarding. In the role of Service Controller, you will provide an end-to-end support service to customers requiring bespoke manufacturing and engineering services. The main purpose of this role is to work with the Regional Service Managers to schedule and control the field engineering resources in a manner that meets contractual obligations and maximises commercial opportunities. You will be responsible to optimising the communication and operational links between the engineer service field team and service control, create and chase quotes to customers to ensure all quoted works are approved and actioned correctly, management of all reactive, planned and outstanding engineer tasks, effectively communicate service to ensure customers are kept up to date with progress, answering and dealing with incoming telephone calls and enquiries, conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business. What you'll need to succeed Our client is seeking to recruit a highly talented and engaging new team member who has experience of working in a similar role. The successful applicant will need to have experience of coordinating and administrating customer requests, ideally within a manufacturing and/or engineering company. What you'll get in return Service Controller, Permanent, Full time, Hybrid Working, Basingstoke, £27K PA plus excellent benefits. Free parking, pension, plus other employee benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 4491934