HRV is a small but fast-growing business specialising in indoor environment solutions. We spend up to 90% of our time indoors so the quality of the air we breathe and the way we feel is important to our health and well-being. We are specialists in the design, installation and maintenance of systems that ensure a good, comfortable indoor environment is delivered and maintained including ventilation and air conditioning. We install in new homes and buildings as well as servicing and maintaining existing systems with a wide range of customer from developers, landlords, property management companies, and homeowners. We now have an exciting opportunity for a Service Admin Assistant to join us in our Richmond office on a 5 day per week basis on our busy service and maintenance desk. This is a busy administrative role with lots of customer liaison and requires a high level of organisation and accuracy. This key role will develop as the company continues to grow. What are the key responsibilities of the role? Answering incoming vent service and remedial calls from customers and logging details accurately into the system (Simpro) and online quote tools Managing the service enquiries inbox and transferring leads onto the system accurately (Simpro) Qualifying all service and maintenance leads/enquiries via email or telephone call with customer Creating quotations and sending to the customer including managing block customer bookings Chasing quotations and converting to job to be booked in by scheduling team Contacting customers for deposit payments and chasing deposit payment where they have not been paid Scheduling engineers to complete service and remedial jobs Managing post job communication including request for review/feedback Running monthly maintenance planner report and communicating with customers whose annual services are now due – convert to quotation and job Undertake additional administrative tasks as required What personal qualities are needed to succeed in this role? Telephone confidence is a must. This role has a lot of phone liaison with customers every single day. Organisation and accuracy are also absolutely key as is the ability to handle several dozen incoming requests daily. Planning and multi-tasking skills are essential. You must thrive in a process driven environment but be flexible at the same time You will need to demonstrate a passion for providing excellent Customer Service, going above and beyond expectations and developing professional working relationships with clients and your team. You should have excellent written and verbal communication and interpersonal skills. Previous experience within role that has lots of customer liaison and that manages enquiries through quotations and converting to jobs is required. A high level of IT proficiency, particularly in all aspects of the Microsoft Exchange & Office suites is required. Previous experience in SimPro ideal, but not essential Knowledge of the heating, ventilation or similar industries beneficial. Renumeration: £24,000 - £28,000 per annum - 5 days per week in Richmond based office 20 days Holiday plus bank holidays Long service benefit - 1 additional day’s holiday is accrued for every year served over 5 years (max 5 extra) Excellent training provided. Career Progression - This is a role that will develop as the company continues to grow. Working hours are 9:00am – 5.30pm, Monday to Friday with occasional flexibility required during peak periods. To apply please attach a cover letter explaining the reasons for your interest in our role and forward your up to date CV. Job Type: Full-time Schedule: Monday to Friday Supplemental pay types: Insentive scheme Ability to commute/relocate: Richmond: reliably commute or plan to relocate before starting work (preferred) Education: A-Level or equivalent (preferred) Experience: Customer service: 3 years (required) Work authorisation: United Kingdom (required) Work Location: In person