Contact Centre Advisor
Up to £24,800
Permanent
East Grinstead - hybrid available after probation
Do you have previous experience of working within a contact centre/call centre?
Do you pride yourself on delivering excellent customer service?
This could be the next role for you!!
The Role:
A well established and reputable organisation based in East Grinstead is looking for professional and competent customer focused candidates to join their friendly team.
You will be responsible for promoting and selling a range of Club services and products, handling member and non-member enquires and resolving complaints to the required standard. Provide excellent customer service in relation to all product areas via inbound calls, outbound calls, e-mail, WebChat and/or social media as required and ensuring a first-class service is delivered at all times.
Skills Required:
Well-developed communication skills, both written and verbal
Previous contact centre/call centre experience
Customer focused approach to work
Ability to build strong working relationships
This is a full time, permanent position working 8:45 - 5.30pm (September - February) and 8:45 - 6pm (March - September) due to the nature of the business. There will be hybrid working available which is working 2 days a week in the office and 3 days a week from home. You will be required to work 4 Saturdays (half days) a year, with half a day off in lieu the following week.
The successful can...