Job Description
CUSTOMER SERVICE ASSISTANT
THURSDAY - MONDAY
SALISBURY
Up to £27,000 + TRAINING & DEVELOPMENT
THE OPPORTUNITY:
We're exclusively recruiting on behalf of leading and highly successful business who is looking to expand their operation due to the continued success of the company. After a record breaking year in 2024, including the opening of several new sites, thy are looking to expand their Customer Service & Experience team.
If you are working in a similar Customer Service or Customer Experience role, and you're looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!
THE MARKETING EXECUTIVE / MARKETING ASSISTANT ROLE:
* Handling incoming calls, emails and online enquiries promptly and efficiently
* Processing bookings using an online booking system
* Handling customer concerns, enquiries and complaints
* Managing booking rescheduling and modifications
* Processing refunds where applicable
* Ensuring customer records are kept up to date
* Providing customers with relevant information about their bookings both in advance and on the day
* Providing administrative support to the Operations team
THE PERSON:
1. Experience in a Customer Service or Customer Experience role is essential
2. Excellent communication skills and...