2nd Line Service Desk Engineer
Ashford, Kent
Essential Requirement: Driving license for onsite client visits
Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?
1. Would you enjoy a mixture of on-site client work and office-based tasks?
2. Does hybrid working after probation sound appealing?
Look no further!
Join this established and leading Managed Service Provider (MSP) as a 2nd Line Service Desk Engineer.
We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.
You will encounter a variety of technologies, including:
1. Microsoft 365
2. SharePoint
3. Intune
4. Active Directory
5. Networking
This role will allow you to continuously expand your skill set.
What We Are Looking For:
1. Excellent technical and communication skills
2. Strong customer service skills with a can-do attitude
3. Ability to work calmly and patiently under pressure
4. Previous experience in a service desk role (service provider or corporate environment)
5. Proven abilities in IT support and installation
Working knowledge of:
1. Microsoft Desktop & Office Systems
2. Microsoft 365 and SharePoint troubleshooting
3. Intune and endpoint management
4. Active Directory Security and Administration
5. TCP/IP, DNS, DHCP
6. Hardware support and more!
They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like:
1. MS 365 Admin
2. Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
3. Azure Fundamentals
And much more!
If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!
Note: The list of training opportunities is subject to change as they continually adapt to industry trends.
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance. #J-18808-Ljbffr