Due to exciting growth plans for 2025, our highly successful client near Cosham is recruiting for a Claims Adviser to join them on a permanent basis.
In this diverse and fast-paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.
The ideal candidate will have:
* Experience in pet insurance; or travel, motor, or personal accident claims or similar products would be desirable but not essential.
* We are seeking an experienced, professional, and diligent claims professional who has a strong understanding of customer service.
* Understanding of dealing empathetically with customers.
* Positive, diligent, and determined mindset with a drive to succeed and develop.
* Experience within a high-volume, results-focused customer service environment.
* Experience operating within a regulated industry.
What you'll be doing:
* Investigations and gathering evidence to assess claims and determine liability. * Negotiating settlements and empathetically dealing with claimants. * Making recommendations to insurers & liaising with claimants, clients, and third parties.* Adhere to SLAs and support in data analysis and reporting.* Maintaining positive internal a...