Role: Senior User Researcher
Salary: £45,974
Location: Cardiff (hybrid)
The Opportunity
Yolk Recruitment are excited to be working with an innovation-driven civil service organisation as they journey through some incredible projects whilst prioritising forward thinking and excellent digital practices.
We are now looking to help them find a talentedSenior User Researcher to get involved in some awesome projects whilst working across an enthusiastic and multi-disciplinary team.
What the Senior User Researcher will be doing
* Designing a new visitor levy service
* User research on new and existing services
* Managing feedback, user research and surveys across services
* Co-ordinating behaviour change projects
* Supporting projects to change service delivery
* Co-design of services, including journey mapping and wireframing
What the successful Senior User Researcher will bring to the team
1. Lead on planning user research for one of the visitor levy services, carrying out user research activities from recruiting participants, preparing discussion guides and moderating research sessions
2. Analyse data to create actionable insights and support design and delivery of a project to meet user needs
3. Communicate research findings to help the team and the wider organisation ...