Customarily and regularly directs the work of at least 3 or more full-time employees.
Maintains appropriate staffing levels for the audit; leverages the resources and abilities of the audit team to maximize all recovery opportunities; directs the work and processes of the team; provides consistent and constructive feedback to help increase effectiveness at the audit.
Analyzes and manages audit profitability through revenue generation and expense control and implements necessary changes to hold or improve profitability.
May assist in developing, maintaining, and reporting on audit(s) budget and forecast.
May oversee and provide input on audit team compensation.
Develops audit plan and project goals; breaks project goals down into individual auditor goals; ensures that all assignments for the audit team are distributed appropriately and that deadlines for the audit project team are met.
Ensures all communications to the audit team are timely, accurate, and thorough.
Makes audit projections for specific projects; meets claim generation targets for each project.
Maintains accurate audit plan(s), scope parameters, and due diligence information for the audit(s).
May produce claims in accordance with client guidelines and PRGX procedures; may meet with clients on a regular basis to review claim concepts.
Acts as client contact for operational issues, questions, or local requests (coordinating with Audit Director where applicable).
Tracks claim production and auditor productivity.
Provides elevated level of contact for difficult vendor issues.
Works with key individuals to determine appropriate and timely data acquisition.
Raises issues regarding problems that block individual or audit team effectiveness.
Supports, tracks, and implements best practices.
Provides guidance and helps train auditors and other staff; coordinates training and production of shared service and/or offshoring activities.
Carries out management responsibilities in accordance with PRGX policies and procedures including interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance of team members; rewarding and disciplining employees; addressing complaints and resolving problems.
May produce, reconcile, and submit client billings and adhere to PRGX revenue recognition guidelines.
WORK EXPERIENCE AND EDUCATION REQUIREMENTS:
Prefer 3+ years of experience in an office environment, preferably supervisory and auditing related.
FUNCTIONAL COMPETENCIES:
Domain/Industry Knowledge & Focus
* More specific knowledge of direct competitors
* Familiar with broader PRGX customer base
* Can explain the role of the team within PRGX
* Understanding of PRGX service lines and capabilities
Data Analysis
* Integrates information from the wider business and from external sources to inform decisions
* Evaluates diverse, complex, conflicting data to find the best way forward
* Finds subtle trends in data and understands long-term impacts for clients and the business
* Works with audit team, client, and CDS to develop ad hoc reporting
* Develops client-required reporting
Problem Identification & Resolution
* Defines alternatives for solving problems and directs the team for the most efficient outcome
* Plans problem-solving approaches for large projects
* Monitors implementation plans and evaluates the results
* Encourages others to think outside of traditional approaches to solve problems
* Tracks claim production and auditor productivity
* Validates client data and communicates with IT
* Communicates high-quality standards and holds team accountability to meet them
* Supports management of audit P&L
* Manages a QA process and team
* Establishes and improves QA processes
* Identifies and implements process and procedure improvements
* Develops complex projects
* Identifies common errors and puts processes in place to minimize the risk of reoccurrence
* Manages client to identify new opportunities and build future audit opportunity pipeline
* Manages the expansion and development of opportunities to improve profitability of projects and accounts
* Performs client-specific opportunity assessments
* Effectively and efficiently manages clients through the audit process, including new client onboarding
* Acts as client contact for day-to-day operational issues, questions, or local requests.
* Builds strong client relationships
* Develops partnerships with client contacts that build credibility and integrity
* Meets with client contacts/merchants on a regular basis to educate and update
* Effectively represents PRGX in audit settlement and negotiation meetings
* Creates and delivers client management reports
* Maintains accountability for understanding client systems and processes for the effective delivery and development of client data
* Effectively engages in sales process as subject matter expert when requested
* Generates new ideas to solve problems across several categories and in more complex situations
* Ensures there are effective controls in place to reduce slippage and safeguard the ability to meet client expectations
People & Team Management
* Ensures all communications to the audit team are timely, accurate, and thorough
* Makes staffing recommendations and decisions that ensure profitability
* Manages the audit team to ensure maximum resource utilization
* Provides guidance and acts as a mentor to lower-level employees
* Directs the overall plan, work, and processes of the team
* Understands performance metrics for their team
* Carries out management responsibilities in accordance with PRGX policies and procedures
* Sets team goals
* Tracks auditor productivity and addresses deficiencies
* Takes ownership of the Performance Management process
* Recognizes the need for changes and initiates appropriate improvement actions to enhance operating effectiveness
* Implements systems to ensure smooth functioning of daily operations across related processes
* Develops motivational vehicles to help drive efficiencies
* Ability to work with others to communicate ambiguous concepts
* Determines how risk/problem can be resolved, or if it needs to be further escalated and addressed with client, and escalates appropriately
BEHAVIORAL COMPETENCIES:
THINKING
Maintains a Client Focus
Balances needs of clients, vendors, and PRGX in decisions
Maintains positive, professional relationships with key client contacts
Ensures team meets client needs with high level of service
* Communicates client needs to team
RELATING
Communicates with Impact
Self-confident and engages a wide variety of audiences
Influences others effectively using multiple styles
Facilitates open free flow of info across stakeholders
Comfortable in complex, ambiguous and pressured situations, adapts communication accordingly
* Encourages others to listen and value input
Motivates Others
Builds team engagement with local vision and strategy
Promotes enthusiasm on team
Adapts motivational strategies to individuals
Values and provides recognition
Inspires others to meet or exceed goals
Empowers with authority and latitude to accomplish goals
* Takes an empathetic lens to how information might be received, and adapts communication accordingly
SELF-MANAGING
Remains calm with pressures of leading a team
Keeps team members calm and focused
Encourages others to recover quickly from setbacks
Responds resourcefully to change and ambiguity
Aware of the impact of their emotions and reactions on those they lead, and manages their emotions accordingly
Builds trusting and supportive relationships with direct reports and colleagues
Role models positivity in the workplace, and encourages team members to see the positive in people, situations, and events
* Able to relate to many different types of people, sense their emotions, and consider their perspectives
Allocates staff and resources to meet business needs
Develops plans to meet team’s near- to mid-range goals
Provides clarity to others in regards to prioritizing
Prioritizes work so business needs are met
* Quickly shifts priorities and plans based on changes
Takes Initiative
Takes responsibility for team’s performance
Anticipates and proactively addresses issues that could impact client or business in mid-term
Accepts responsibility for the team’s mistakes and takes steps to ensure they don’t happen again
Proactively takes action to help the organization meet broader goals
* Incorporates new ideas into thinking
ACHIEVING
Drives for Results
Role models tenacity
Holds others accountable for delivering results
Sets challenging yet achievable goals, and encourages the team to deliver
Maintains energy when faced with high-pressure situations and/or a heavy workload
* Makes decisions to enhance the organization’s mid-term financial position
Manages Execution
Makes full use of available resources
Delegates and empowers effectively
Supports team by identifying and removing barriers to achieving goals
Coordinates work efforts within the team
* Identifies and provides needed resources and support
Provides Direction
Sets clear expectations that support team’s goals
Sets high standards and keeps team focused
Helps the team understand how their work supports business area’s strategy
* Adapts leadership style to person or situation
LEADING
Leads Change
Helps team understand the need for change
Supports implementation of change on the team
Identifies short-term business opportunities and the changes needed to bring opportunities to life
Monitors effectiveness of change initiatives
* Seeks to understand and address resistance to change on the team
Coaches & Develops
Provides coaching & support to build current and future skills
Encourages colleagues to support each other to complete the team’s work
Provides timely and constructive feedback to direct reports on work & behavior
Provides team members with challenging and motivating work
* Provides space to make mistakes and learn from them
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.
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