Our values and behaviours
* Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
* Our promise to our people: a place to work where you can thrive and be your best every day.
* Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
* Our culture – our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job Overview
* Work collaboratively as part of the estates team.
* To provide a full operation, maintenance, engineering and building fabric service. Which meets statutory and contractual obligations.
* Work effectively and efficient to deliver assigned planned and reactive maintenance.
* Use PDA technology to evidence compliance with statutory and contractual obligations, and personal productivity.
* Perform thorough cleaning tasks in a grounds/gardens setting, including pressure washing, as required.
* Ensure all cleaning equipment and supplies are used safely and effectively.
* Communicate with clients to understand their specific cleaning needs and preferences.
* Report any maintenance issues or safety hazards observed during cleaning tasks.
* Maintain an organised schedule to ensure timely completion of cleaning assignments.
* Complete all work-related documentation accurately and in a timely manner.
Main Duties
* Support your line manager in all commercial aspects of the services, ensuring statutory and contractual compliance.
* Ensure assets work properly, are maintained in accordance with the contract, relevant Health Technical Memoranda (HTM), Health Building Memoranda (HBN), Operation and Maintenance Manuals (O&M), and Manufacturer's Instructions; and maintained in a good state of repair, evidenced by accurate and complete equipment repair and maintenance CAFM records.
* Be proactive and have the ability to anticipate and/or diagnose and repair faults.
* Ability to record work accurately on work sheets and computer-based systems.
* Review and propose recommendations to improve productivity and the efficiency of set routines and work schedules with your line manager.
* Challenge and promote safe working to ensure Quality, Health, Safety and Environmental (QHSE) compliance is at the forefront as what is delivered as evidenced by application of Mitie's LiveSafe application, no Lost Time Accidents (LTA) or serious workplace accidents, occupational diseases or specified dangerous occurrences (near misses), as defined by the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR).
* Ensure effective Risk Assessments and Method Statements (RAMs) are used for all works carried out by Mitie employees or subcontractors as evidenced by documented, readily available RAMs.
* Perform related duties as assigned, within your scope of practice. All employees who work in the Estates department are expected to cover for each other during holidays, leave or absences.
* Proactive and positive approach to work.
* Must have sound interpersonal skills and attention to detail.
* Presented in a clean and tidy manner to represent the company, in the most professional manner possible, utilising the uniform and PPE issued.
* Provide excellent customer service to the client and patients / visitors, ensuring they are made aware of work order progress in a timely manner.
* Ensure clients operational procedures are always adhered to.
* Obtain appropriate authorisation for access into restricted areas from the client's representative as and when required.
* Able to carry tools and equipment by hand up to 20kg.
* Able to ascend/descend vertical access equipment; able to work at height.
What we are looking for
* PFI/Healthcare experience advantageous.
* Previous experience in a grounds/gardens role or customer service position is advantageous but not essential.
* Strong attention to detail and the ability to work independently as well as part of a team.
* A proactive approach to problem-solving and a commitment to delivering exceptional service.
* Highly motivated and driven by social responsibility to achieve the highest levels of delivery in a healthcare environment.
* Confident, with the ability to work under pressure in a calm and positive way.
* Excellent people and communication skills with the ability to express your thoughts clearly, whether written or spoken.
* A dedicated team player with an enthusiastic personality.
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