Jackson Hogg are delighted to be working with a company based in Stockton on the appointment of a Temporary Credit Controller.
Credit Controller Job Description
1. Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment.
2. Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary.
3. Clearly & promptly record all conversations and other correspondence on the customer account.
4. Record full details of all disputes and forward for onward investigation and resolution as required.
5. Liaise with Sales Team regularly.
6. Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
7. Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation.
8. Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon.
9. Unpick historical reports to keep on top of aged debt.
10. Prompt and accurate record keeping.
11. The prompt identification and referral of unresolved queries that are holding up payments.
Key Skills / Attributes
1. Team player - able to work independently and with others to achieve common goals and targets.
2. Highly organised and able to prioritise workloads within a very busy and fast-moving environment.
3. Strong customer service skills.
4. Strong negotiating skills; able to speak confidently to people at all levels.
5. Persuasive; able to achieve results by influencing the actions of others.
6. Ability to meet deadlines without compromising accuracy.
7. Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc).
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