About the Team and the Role
Are you passionate about customer service and supporting your community? A confident supervisor able to organise and motivate staff, think flexibly and problem solve? Are you able to effectively manage your time, with good admin skills and a keen eye for detail?
This Senior Customer Services Assistant role is based at Warwick Library, where you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering our services and ensuring a positive experience for customers of all ages. This will include assisting customers with enquiries (including, on occasion, covering reception services for Shire Hall to staff and visitors alike), the promotion of books, reading and events as well as providing ICT assistance. You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/maintenance issues.
You will need to have the enthusiasm to deliver outreach and promotional work and events for all ages, including children's activities which involve singing and telling stories. As part of your supervisory duties you will also need to lead by example and encourage and support other colleagues with these activities.
ICT plays a significant role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquiries, giving hands-on advice, and carrying out administrative duties.
Working Pattern
Week 1
1. Monday 8.30-5.30 (8)
2. Tuesday OFF
3. Wednesday 8.45-5.30 (7.75)
4. Thursday 9-5.30 (7.5)
5. Friday 9-5 (7)
6. Saturday 9-4 (6)
7. Sunday – OFF
Week 2
1. Monday 9-5.30 (7.5)
2. Tuesday 7.45-4.45 (8)
3. Wednesday 8.45-5.30 (7.75)
4. Thursday 7.45-4.15 (7.5)
5. Friday 9-5 (7)
6. Sat/Sun OFF
(average 37h per week)
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them?
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Additional Information
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
For further information please contact Laura Benson Library Team Leader Email: laurabenson@warwickshire.gov.uk
Closing date: 23 rd September 2024
Interview date: 2 nd October 2024
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.
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