Customer Care Coordinator – £30K–£32K
Northampton, Northamptonshire | Permanent | Office-based
A national housebuilder is seeking a Customer Care Coordinator to join their team in Northampton. If you have strong customer service experience and are looking to play a key role in ensuring customer satisfaction, this is the perfect opportunity for you.
What's in it for you?
Salary: £30,000 – £32,000 + discretionary bonus
Holidays: 25 days + bank holidays
Benefits: Salary sacrifice car scheme, enhanced pension scheme, company discount scheme
Your Role
✔ Handle customer calls, emails, and correspondence promptly and professionally
✔ Assess and resolve complaints, ensuring customer satisfaction
✔ Allocate tasks to technicians, suppliers, and subcontractors
✔ Schedule appointments and manage defect reporting processes
✔ Ensure completed work meets company and customer expectations
✔ Maintain accurate records using internal systems
What You'll Need
Customer service experience (preferably in housebuilding)
Strong communication skills (verbal and written)
Proficiency in MS Office
Knowledge of the construction industry is a plus
Apply now and join a growing company with over 50 years of experience in delivering quality homes.
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