Service Advisor
Yolk Recruitment are partnered with a well-established automotive retailer, representing some of the world's most renowned and luxurious car brands. They are seeking a Service Advisor to join their team based in Cardiff. If you thrive in a fast-paced environment and passionate about delivering exceptional customer service this will be an exciting opportunity for you to join a leading automotive dealership.
As a Service Advisor, you will be the first point of contact for customers requiring vehicle servicing and repairs. You will ensure a seamless and professional experience, from booking appointments to final vehicle handover, while maximising sales opportunities and maintaining high levels of customer satisfaction.
Key Responsibilities as a Service Advisor:
Greet customers in a friendly and professional manner, ensuring their requirements are fully understood.
Provide accurate estimates for servicing and repairs, ensuring customers are informed of costs and timeframes.
Promote additional products and services where appropriate.
Coordinate workshop bookings and liaise with the technical team to ensure smooth workflow.
Keep customers updated on the progress of their vehicle and notify them of any additional work required.
Handle payments and invoicing, ensuring correct procedures are followed.
Maintain and update customer records to support aftersales care and future business.
Ensure all warranty and goodwill work is documented in line w...