Join to apply for the Customer Advisor - Engineering Support role at Phoenix Energy
Are you currently looking to change your current job and have experience in a customer service setting? If you are passionate about delivering excellent customer service, then we want to hear from you! This is an exciting opportunity to work for a friendly team in an industry leading utility company. You will be joining a team of people who are united in achieving our corporate objectives and who are willing to go the extra mile to deliver excellent service to our customers. As an equal opportunity employer, we welcome applications from all ages and backgrounds.
Key Responsibilities:
1. Dispatch engineers to jobs with the use of Handheld devices together with the support of other PES staff and recording all relevant details onto Concerto as may be required.
2. Update Concerto and other data capture systems in a timely manner with careful attention to detail; maintain sequential files of engineers job sheets where required.
3. Support the timely provision of reports to management concerning business objectives.
4. Liaise with customers to agree appointment dates and resolve problems and complaints arising regarding PES activities.
5. Liaise with all departments within Phoenix to help resolve customer related issues within company standards of service.
Essential Qualifications:
1. English and Maths GCSE (grade C or above) or equivalent.
Essential Experience:
1. Minimum of 1 year relevant experience within an office/administration function.
2. Experience of working in a highly pressurised environment.
What's in it for you?
Salary increases at 6 months and 12 months. You will receive 20 days annual leave plus 11 bank holidays (this increases with length of service). Hours of work are Monday to Friday (no contractual weekend work). Enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%. Life assurance whilst employed by the Company. Private medical insurance upon meeting qualifying criteria. Free staff bus to and from Belfast city center.
Are you someone who:
1. Respects diversity and behaves in an inclusive manner.
2. Has a can-do attitude.
3. Can evolve and adapt quickly.
4. Wants to deliver positive change to the customer and communities that we serve.
5. Recognises that we can achieve more through teamwork.
If this sounds like you then we definitely want to hear from you!
Seniority level
Entry level
Employment type
Contract
Job function
Other
Industries
Utilities
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