Job summary
The role of receptionist in a busy GP Practice is challenging yet rewarding.
Experience in a patient / client facing role would be desirable; however, full training will be provided for the successful applicant, who will also be supported by a strong, friendly Team.
Brief Summary of Role :
To provide the first point of contact, via telephone and face to face, to patients and visitors to the Practice; directing them to the most appropriate service for their needs.
To undertake clerical duties as necessary and to enter relevant data onto the computer system.
To support clinicians during their surgeries; and liaise with all member of the Team to ensure the efficient, effective provision of our General Practice Service
Main duties of the job
To greet patients and visitors in a friendly, approachable and empathetic manner. To listen to their requests and to direct them to the most appropriate Service.
To inform our patients of the varied services available to them at the Practice.
To book, cancel and re-arrange appointments as necessary.
To answer telephone enquiries promptly and professionally
To act as chaperone within a clinical consultation when requested
To undertake read coding of clinical information and enter this on patients medical records.
To liaise with other agencies such as the ambulance service, hospital clinics, other practices and community services.
To open and distribute incoming post in line with practice procedure.
To be responsible for the set up of clinicians rooms ready for use.
To be responsible for generating repeat prescriptions.
To be responsible for the management of patient notes in line with practice procedures.
About us
The Horsefair Practice Group is teaching / training group of practices of over 22500 patients and deliver high quality care to our patients.
Our staff are integrated and work seamlessly across our 3 Practice sites; supporting each other to ensure the best possible outcomes for patients.
If you are a Team Player and enjoy working as part of a strong Team we welcome your application for our vacancy.
Job description
Job responsibilities
A comprehensive Job Description is attached later in the Job advertisement and contains other terms relevant to the position.
Person Specification
Qualifications
Essential
1. Having held a similar position previously and front of house patient/public facing experience.
2. A Team Player; conscientious; flexible; empathetic; attention to detail; and can apply a common sense approach.