You will need to be competent with Microsoft Office, ideally have experience working with Careflow and iPortal. You must be enthusiastic, hardworking and flexible. You will be a self-starter, organised, reliable and an excellent communicator who is able to work with a variety of staff. Previous experience in a hospital would be an advantage though not essential. You will need good verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements. To Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence. You must also ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient. And demonstrate a telephone manner conducive to good customer care, dealing the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log. Please see JD