Job Description
We’re recruiting for a Technical & Governance Claims Consultant to join us, On a hybrid basis in our Hove office. Working Monday - Friday!You will provide a pro-active and comprehensive claims administration across our account portfolio within a Technical Claims team, acknowledging complaints, appeals, providing servicing updates and management of other technical tasks, whilst ensuring accurate records are maintained on our systems.What you'll be doing:
1. Triaging new queries coming into the Technical & Governance (T&G) team mailbox and ensuring they are actioned to support the service delivery of the Technical & Governance Team
2. Undertaking technical team reviews, including requesting or following up on medical evidence or outstanding requests to ensure regular updates and good customer service levels
3. Working with the Technical & Governance Manager, in the prioritisation of complex case roundtables to help progress complex cases within our claims area
4. Support in the provision of data or updates to help build effective relationships both internally and with external IFA’s and Policyholders (employers), in order to maximise the effectiveness of our claims management processes including the provision of support for the portfolio management of defined schemes
5. Assist in the provision of Management Information for the Technical & Governance team and the analyses of data for key trends
6. Assist the Technical & Governance manager in the delivery of the T&G training plan
7. Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers’ expectations, and that are within scope of Legal & General’s Customer Experience, Consumer Duty and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
QualificationsWho we're looking for:
8. The drive to take ownership of and resolve customer queries and complaints
9. Excellent IT skills in Word, Excel and other Microsoft products
10. An ability to work to deadlines and targets
11. The jobholder has authorised approval limits as agreed by the Head of Claims
12. Ability to carry out thorough and comprehensive investigations to determine eligibility of a Group Protection Claim
13. Responsible for managing own workload and prioritising appropriately
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
14. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
15. Generous pension contribution
16. Life assurance
17. Private medical insurance (permanent employees only)
18. At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
19. Competitive family leave
20. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
21. There are the many discounts we offer – both for our own products and at a range of high street stores and online
22. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional InformationLegal & General is a leading financial services organisation, named in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We’re one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you’re open to find out more, we'd love to hear from you. Share this article