Role Overview:
Position: Technical Claims Handler
Location: Bristol - Hybrid
Role Summary: Our client is seeking a Technical Claims Handler to join their expanding team. This role involves managing a technical caseload of professional indemnity claims, ensuring excellent service delivery to policyholders and precise reporting to insurers.
You will work directly under the Head of Claims, focusing on identifying information gaps, investigating claims, and guiding insureds and brokers towards optimal outcomes. Additionally, you'll collaborate in training and coaching other team members.
We are seeking previous Team management experience.
Salary and Benefits:
- Competitive salary
- Life Assurance
- Group Personal Pension
- Income Protection
- Holiday Flex (Buy additional holidays)
- Cycling Scheme
- Travel Insurance
- Technology Offers
- Discounted Gym Memberships
- Dental Insurance
- Health Screening
Key Responsibilities:
- Independently manage a full caseload of professional indemnity claims.
- Understand and apply delegated authority principles accurately, making strategic decisions to benefit insurers.
- Assist managers in supervising, identifying training needs, and delivering both individual and group training.
- Provide exceptional customer service, maintaining high standards as part of a market-leading claims function.
- Build and maintain strong relationships with all stakeholders to exceed service levels.
- Adhere to service level agr...