Medical Secretary - HoP/Stroke & Movement Disorder
Torbay and South Devon NHS Foundation Trust
Our Medical Secretary will provide comprehensive and high-quality secretarial, administrative, and clerical support to the department ensuring an effective and efficient service is delivered.
Main duties of the job
* Work closely with all grades of clinical and administrative staff, along with other employees within the Trust. To liaise with patients, GP's, and other external agencies.
* This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.
* Communicate effectively in writing and verbally on a daily basis.
* Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant/nurse promptly and undertake appropriate action as instructed.
* Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive, and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.
* All clinic outcomes must be recorded accurately and complete or amend any that have not been done.
* Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives, and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.
* Taking and transcribing formal minutes if required.
* Open and act on correspondence received and bring to the attention of the clinician along with the medical notes.
About us
The HoP/Stroke & Movement Disorder Department consists of thirteen Consultants, four Medical Secretaries, and one Secretarial Assistant. The team is based at Torbay Hospital.
Date posted
07 February 2025
Band
Band 3
£24,071 to £25,674 per annum
Contract
Permanent
Working pattern
Full-time
Reference number
388-6749145-A&C-A
Job locations
Lowes Bridge, Torquay, TQ2 7AA
Person Specification
Qualifications
* Good standard of education to include GCSE in Maths and English or equivalent
* Proven experience of audio typing
* Proven experience of using Excel spreadsheets
* AMSPAR/Medical Terminology qualification
Knowledge
* Proven secretarial and administrative experience
* Ability to effectively use Microsoft Office software (Word, Excel, PowerPoint)
* Excellent audio typing skills and organisational skills
* Good communication skills with the ability to communicate effectively with patients, all grades of staff, and external contacts, both verbally and in writing
* Customer care experience of providing a customer-focused service
* Knowledge and experience of the Trust patient administrative and information systems
* Proficient in the use of Internet/Intranet and email
* Proven Medical Secretarial experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Torbay and South Devon NHS Foundation Trust
Address
Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
Employer's website
https://www.torbayandsouthdevon.nhs.uk
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