An exciting opportunity has arisen for a Night Team Member to join our team. The successful candidate will join a small team of night team members and assist in supporting the needs of the guests and clients in order to provide safety and the best guest experience.
Date Posted: 29th January 2025
Closing Date: 20th February 2025
Job Type: Full time
About the role
Roles and Responsibilities:
1. To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures.
2. Responsible for night time emergency and evacuation procedures.
3. Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
4. To strictly follow all procedures for left luggage.
5. Ensure all guest accounts are charged accurately with supporting documentation.
6. Assist in maintenance and housekeeping activities as required.
7. To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Manager immediately.
8. Produce reports as required in line with current guidelines.
9. Maximize the service opportunities for guests to ensure return visits.
10. To be able to confidently sell the hotel facilities to the guests during their stay.
11. Have knowledge of local area and attractions.
12. Take a pro-active approach to ensuring the continued long-term success of LQ Hotels.
13. Pro-actively pursue all practices in-line with company environmental and energy saving initiatives.
14. Familiarise yourself with the company policies and procedures.
15. Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
16. Have the desire and ability to improve your knowledge and abilities through on-going training and development.
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills:
* Confident and approachable.
* Good teamwork and can work well alone.
* Ability to work as part of a team and provide them with support and direction.
* Flexible approach to the hours required.
* Excellent selling and customer service skills.
* Can use own initiative and problem solve.
* Resilience and calm attitude when dealing with face-to-face complaints.
Required Criteria:
* English GCSE grade 4/C or above.
* Maths GCSE grade 4/C or above.
* Good understanding of Health and Safety and Fire Safety.
* Experience of working nights.
* Experience of working in a Customer Service environment.
Desired Criteria:
* Willingness to undertake further training.
* Knowledge of hospitality.
Benefits:
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
* Discounts across the resort, including family and friends.
* Free onsite parking.
* Progression and career development opportunities.
* Pension Scheme.
* Free staff meals.
* Free gym membership.
* Access to wellness programmes.
* Share of Resort’s service charges on a monthly basis.
* Extra days holiday after 2 years.
At LQ Resorts, we don’t just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.
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