Credit Control sits within the wider Billing, Collections and Administration Team (BCA). The team comprises multiple functions; Billing, Credit Control, Legal Collections and Client Maintenance, and sits within the wider finance department.
About the role
The role of a Credit Controller is to reduce unpaid bills and the time to collect within the firm whilst delivering good customer service to both our internal customers and external clients.
This is a hybrid role working 5 days a week with at least 50% of their time in the office.
Key Responsibilities
1. You will manage your own debt book by;
o Collecting the firm’s debts by telephone, email and letter within defined guidelines, using the in-house collections software
o Ensuring all notes are up to date and followed up in a timely manner
o Organising meetings with lawyers to review outstanding debts as necessary, both in person and over the telephone as part of the role
o Preparing debt reports as required for the legal teams
o Carrying out any other such reasonable tasks that may be required from time to time and to cover within the team as required
2. You will evaluate and escalate any queries, unpaid bills and aged debt to the senior credit controllers or credit control manager as appropriate
3. You will be confident using your initiative and you will have strong communication skills
4. You will be comfortable communicating at all levels within the business
5. Be mindful of the Courts Pre Action Protocols and ensure adherence to them
6. Build relationships and trust to benefit the role with clients, lawyers and the team
7. To carry out any other such reasonable tasks that may be required from time to time and to cover within the team as required.
Your skills and qualifications
We are looking to recruit an individual that fulfils the following criteria:
1. The successful candidate will ideally have at least 3 years previous experience of working within credit control, or a CICM qualification, ideally within a professional services environment
2. Highly numerate with a good understanding of financial workings; ideally within professional services but not essential
3. Excellent communication skills, and confident in communicating at all levels within the business.
4. Demonstrate a clear track record of commitment to the high levels of customer service
5. Team player who supports and motivates their colleagues
6. Good negotiation and listening skills
7. Good understanding of financial workings; ideally within professional services but not essential
8. Good IT skills, experience, and confidence in Word, Excel and Outlook
9. To be confident using initiative
10. Highly numerate with experience of using Excel to a basic level
11. To be organised and have a pro-active approach to collections, with confidence and determination to see the process through to conclusion
12. It is essential that the candidate has an eye for detail and the ability to act positively, independently, creatively and intuitively when presented with challenges.
Smart. Bold. Together. We Are Freeths.
Become part of the team at Freeths.
Do we sound like a match? If you’re someone who cares deeply, communicates openly and collaborates effectively, then we’d love to have you join our diverse, inclusive team.
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