Job summary Yoxall Health Centre are looking for a Medical Receptionist to join our small team. This position is for full time or 30 hours a week working Monday - Friday between 8.00am and 6.00pm. Candidates must be flexible, reliable, have the ability to multi-task, be computer litereate and work efficiently within a busy and pressurised environment. Main duties of the job As the first point of contact at out Health Centre in Yoxall, you will be responsible for dealing with patients face to face and over the telephone. You will ensure that all letters, reports, results etc are scanned and filed promptly and in the correct patients records, ensuring that all recent correspondence is available when patients are seen. You will deal with all general enquiries, explain procedures and make new and follow-up appointments. You will ensure that new patients are registered onto the computer system promptly and accurately. You will maintain the computer clinical system in an accurate and secure manner. You will provide cover for memebers of the reception/administractrive team during periods of sickness and annual leave. You will undertake any other additional dutues apporpriate to the post as requested by the Partners or the management team. About us Yoxall Health Centre is a friendly rural dispensing practice with aound 5000 patients. The practice is close to Burton on Trent and Lichfield. The practice employs two partners, one salaried GP, Pharmacists, Pharmacy Technician, Practice Nurse, Associate Practice Nurse, Health Care Assistant, Care Co-Ordinator, Dispensary Team, Secretary and Administration/Reception Team along with the Management Team. Job description Job responsibilities JOB TITLE: Medical Receptionist REPORTS TO: Senior Receptionist/APM/Practice Manager JOB SUMMARY At first point of contact our Health Centre in Yoxall, you will be responsible for dealing with patients face to face and over the telephone, ensuring that a strict code of confidentiality is adhered to at all times. Job Responsibilitied: Deal with all general enquiries Provide an effective and efficient reception service to patients and all other visitors to the practice Explain the practice procedures to patients %Receive and make telephone calls as required Inputting requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary, refer to the Duty Doctor To maintain the computer clinical system (Emis) in an accurate and secure manner Transferring calls as necessary to our dispensary and any other departments as required Make new and follow-up appointments Registering and deducting patients on the Emis Web system All administration tasks required Input patient information onto the Emis Web system as required Passing on clinical referrals and messages to the district nurse team and community matron Ensuring all letters, reports, results etc are scanned and filed promptl and in the correct patient records, ensuring that all recent correspondence is available when patients are seen To provide cover for members of the reception/administration team, during periods of sickness and annual leave Any other duties deemed reasonable by the Senior Receptionist, APM, Practice Manager or Doctors Premises:- Whe last to leave at the end of the day, ensure that the building is totally secured. All windows shut and all doors locked. Confidentiality IIn the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters, They do so in confidence and have the right to expect that staff wil act appropriately. The post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the pracice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post holder will assist in promoting and maintaining their own and others health, safety and securely as defined in the practice Health & Safety Policy to include:- Identifying the rists involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills Maintain work areas in a tody and safe way and free from hazards Report ptoential risks identified Equality and Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:- Acting in a way that recognises the importantance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs or patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings and priorities and rights Personal/Professional Development The post holder will participate in any training programme implemented by the practice as part of this employment. Such training will include:- Participation in individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team acctivities and making suggestions on way to improve and enhance the teams performance Work effectively with individuals in orther agencies to meet patient needs Effectively manage own time, workload and resources Communication The post holder should recognise the importance of effective communication within the team and will strive to:- Communicate effectively with other team members Communicate effectively with pateitns and carerws Recognise peoples needs for alternative methods of communication and respond accordingly Extra Info: You will be required to work additional hours to cover sickness and holidays Job description Job responsibilities JOB TITLE: Medical Receptionist REPORTS TO: Senior Receptionist/APM/Practice Manager JOB SUMMARY At first point of contact our Health Centre in Yoxall, you will be responsible for dealing with patients face to face and over the telephone, ensuring that a strict code of confidentiality is adhered to at all times. Job Responsibilitied: Deal with all general enquiries Provide an effective and efficient reception service to patients and all other visitors to the practice Explain the practice procedures to patients %Receive and make telephone calls as required Inputting requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary, refer to the Duty Doctor To maintain the computer clinical system (Emis) in an accurate and secure manner Transferring calls as necessary to our dispensary and any other departments as required Make new and follow-up appointments Registering and deducting patients on the Emis Web system All administration tasks required Input patient information onto the Emis Web system as required Passing on clinical referrals and messages to the district nurse team and community matron Ensuring all letters, reports, results etc are scanned and filed promptl and in the correct patient records, ensuring that all recent correspondence is available when patients are seen To provide cover for members of the reception/administration team, during periods of sickness and annual leave Any other duties deemed reasonable by the Senior Receptionist, APM, Practice Manager or Doctors Premises:- Whe last to leave at the end of the day, ensure that the building is totally secured. All windows shut and all doors locked. Confidentiality IIn the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters, They do so in confidence and have the right to expect that staff wil act appropriately. The post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the pracice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post holder will assist in promoting and maintaining their own and others health, safety and securely as defined in the practice Health & Safety Policy to include:- Identifying the rists involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills Maintain work areas in a tody and safe way and free from hazards Report ptoential risks identified Equality and Diversity The post holder will support the equality, diversity and rights of patients, carers and colleagues to include:- Acting in a way that recognises the importantance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs or patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non judgmental and respects their circumstances, feelings and priorities and rights Personal/Professional Development The post holder will participate in any training programme implemented by the practice as part of this employment. Such training will include:- Participation in individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post holder will strive to maintain quality within the practice and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team acctivities and making suggestions on way to improve and enhance the teams performance Work effectively with individuals in orther agencies to meet patient needs Effectively manage own time, workload and resources Communication The post holder should recognise the importance of effective communication within the team and will strive to:- Communicate effectively with other team members Communicate effectively with pateitns and carerws Recognise peoples needs for alternative methods of communication and respond accordingly Extra Info: You will be required to work additional hours to cover sickness and holidays Person Specification Experience Essential Good communication skills, computer literate, good telephone manner, good customer care Desirable Experience in Emis and Docman is desired but not essential as full training will be given and an experience of working in healthcare Person Specification Experience Essential Good communication skills, computer literate, good telephone manner, good customer care Desirable Experience in Emis and Docman is desired but not essential as full training will be given and an experience of working in healthcare Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Yoxall Practice Address Yoxall Health Centre Savey Lane Yoxall Burton-on-trent Staffordshire DE13 8PD Employer's website