Description IT Engineer II About GKN Automotive GKN Automotive is a world-leading global automotive technology company at the forefront of innovation. Its origins date back to 1759 and for the last 70 years it has been putting key technologies into series production. We are the trusted partner for most of the world’s automotive companies, specialising in developing, building, and supplying market-leading drive systems and advanced ePowertrain technologies. GKN Automotive is part of Dowlais Group plc, a specialist engineering group focused on the automotive sector. What you’ll do: Based onsite in our Birmingham HQ and working across multiple UK sites, you will help end-users resolve issues with GKN Technology. Day to day duties will include: Respond to user incidents, troubleshoot and diagnose problems and identify solutions with IT equipment and applications Deliver agreed changes to local IT configuration, aligning to Global Standards whilst following GKN IT policies and procedures Act as the conduit between global functions and UK support Example projects include: Clean ups – legacy application removal, security improvements etc Process standardisation – supporting the global roll out of best practice Migrations – supporting the global team with our evolution from a hybrid environment to cloud first What you’ll need: Strong proficiency in IT support from 1st line queries to more complex project change. Demonstrable experience in supporting software and hardware issues. Proven experience in managing workload via a ticketing system e.g. ServiceNow or equivalent Excellent communication skills with the ability to communicate with a wide variety of people ranging from engineers to executives. Strong knowledge of Microsoft based operating systems (Windows 10/above, Windows Server 2019/above) Networking Experience (LAN, WAN, Wi-Fi) Knowledge of Active Directory (AD) Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills A driving licence – there will be travel between sites around the midlands Why you’ll love working here: Market leading company with lots of potential Opportunity to take part in brand new company projects Attractive salary and benefits at a stable and financially healthy company An organisation where you can commit to the long-term Working in OneIT team with colleagues around the globe How to apply: Please follow the link on our careers page and submit your resume in English because we are an international environment, and English is our business language. If you need any adjustments made to support your application, for example, if you require information in different formats, or if you have any accessibility issues, then we have a process in place to support you – please feel free to get in touch with us at accommodationsgknautomotive.com Deadline: The closing date will be March 19th GKN Automotive is the market leader in conventional, all-wheel and electrified drive systems and solutions. With a comprehensive global footprint, we design, develop, manufacture and integrate an extensive range of driveline technologies for over 90% of the world’s car manufacturers. As a global engineering company, innovation is what differentiates us from our competitors and is central to our success. A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN Automotive. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world. GKN Automotive is an equal opportunity employer. We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please contact us to request any such accommodation. LI-BF1