Job summary
The UCLH Queen Square Division has a set of ISO15189 accredited highly specialized diagnostic laboratories responding to the unique needs of our rare patient cohorts. A talented and motivated Assistant Clinical Laboratory Quality Manager is sought to work closely with the Clinical Laboratory Quality Manager to help maintain the quality management system, assist with regulatory inspections and training requirements. The post holder should have excellent IT skills, be well organized and methodical with good communication skills and previous experience applying ISO15189 accreditation standards. Experience in histopathology or immunology would be an advantage but is not essential. On the job training for Quality Management software will be provided.
The post holder will work in direct support of the Clinical Laboratory Quality Manager for the Queen Square Division and Laboratory leads to ensure that the service objectives are achieved in a timely fashion in line with key Trust Priorities and prevailing best practice or accreditation, licensing or regulatory requirements.
Main duties of the job
As a subject matter expert in quality management, ISO15189 and regulatory compliance, the post holder will assist in maintaining and implementing the quality and risk management system in four specialist laboratories at the NHNN, Queen Square Division that conforms with national evidence-based standards to meet the needs of a patient focussed service.
The post holder will maintain an awareness of national and international developments in both legislation and approaches to quality management systems and encourage/disseminate and advise the senior laboratory management of the labs on the application of that information after consultation with the Clinical Laboratory Quality Manager.
Effective communication with all stakeholders is a key component of the role to minimise errors and optimise workflow to achieve efficiency savings and continuous quality improvement, ultimately benefitting patients.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
1. University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
2. National Hospital for Neurology and Neurosurgery
3. Royal National ENT and Eastman Dental Hospitals
4. University College Hospital Grafton Way Building
5. Royal London Hospital for Integrated Medicine
6. University College Hospital Macmillan Cancer Centre
7. The Hospital for Tropical Diseases
8. University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Person Specification
Knowledge and Qualifications
Essential
* Degree in Medical Laboratory Science or equivalent
* Is a State Registered Clinical scientist
* Post-graduate, post-registration training in a specialist area, leading to the completion of a specialist portfolio
* Has work experience assisting in quality management within Diagnostic laboratories
* Maintains an active CPD programme including attendance at relevant courses, best practice meetings and workshops.
* Thorough knowledge of the working of NHS Clinical Pathology laboratories and their relevant Health & Safety legislation
* Possesses theoretical and practical knowledge of Quality assurance and requirements of ISO 15189 Quality Management Systems and can devise alternative ways to implement them in different laboratory settings
Desirable
* Further qualification in the field of quality management or a willingness to pursue this
* Knowledge, understanding and application of management techniques including an adaptable approach to change.
* Knowledge of LEAN management techniques and their implementation
Experience
Essential
* To have completed pre-registration training in an accredited diagnostic Clinical Diagnostic laboratory
* To have completed post registration training in an accredited diagnostic Clinical Diagnostic laboratory
* Excellent computer literacy, in particular with pathology databases and advanced skills in MS Excel software
* Experience of participating in accreditation inspections, and assisting in devising timely, efficient and cost-effective strategies to clear findings
* Understanding of the principles of audit schedule design that is compliant with ISO15189 standards, including audit review and root cause analysis.
* Management and supervisory experience
* Strong influencing abilities.
Desirable
* To have worked as a State Registered Clinical Scientist for over 2 years.
* Experience with teaching junior staff
* Experience of working at a senior level within a diagnostic laboratory in a quality related role
* Experience at and adapting a Quality Management System for the particular needs of the laboratory
* Significant laboratory practical background including an in-depth knowledge of the setting and validation of technical parameters for the interpretation of new and existing tests.
* Excellent decision making, planning and execution abilities in a fast-paced environment
* Experience at writing, reviewing and applying policies, documentation, operating procedures risk assessments (including COSHH assessments).
Skills and Abilities
Essential
* Good decision making, planning and execution abilities in a fast-paced environment
* Good written and verbal skills, with particular abilities concerning attention to detail and excellent abilities to understand abstract content
* Ability to work on own initiative and as part of a team
* Ability to organise and manage own workload and meet deadlines
* Awareness of Health & Safety Legislation and published Guidance
Desirable
* Strong influencing abilities.
* Strong networking abilities
Values
Essential
* Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving
Communication
Essential
* Excellent verbal communication skills
* Excellent writing skills to communicate with external and internal customers
Desirable
* Excellent communication skills to explain complex results to non-specialists
* Excellent skills in communication Across all levels within the organisation
Personal and People Development
Essential
* A commitment to contribute to the health and care of patients by delivering a high quality diagnostic service
* Flexible, effective team player, methodical, yet able to develop and utilise new ideas in order to solve problems, meet targets and deadlines
* Enthusiastic, self-confident and flexible, showing positive attitude to both individual & teamwork
* Strong capabilities of learning and assimilating new information effectively for the benefit of self, others and organisation.
* Accountability - Takes responsibility for own actions and promotes good team working
* Openness - Shares information and good practice appropriately
* Mutual respect - Treats others with courtesy and respect at all times
* Commitment to working the hours required to fulfil the job, including flexibility of working. Flexible working
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
* Responsibilities towards promoting Equality Diversity and Inclusion
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
* Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
* Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
* Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
* Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
Specific Requirements
Essential
* Fast development in proficiency in use of ipassport and Qpulse QMS software for document control and error management and trending.
* Continued participation in CPD to maintain State Registration
* Mental effort Significant mental effort and concentration for extended time periods both whilst the laboratories are undergoing inspection and in the following 4- 6 weeks when finding must be cleared on time whilst dealing with regular interruptions to provide colleagues from all labs with advice, data interpretation, opinion and attendance at all other regular meetings with 4NLabs.
* Emotional effort The maintenance of accreditation and by extension the ability of the 4Nlabs to report diagnostic results to patients requires knowledge, skills and effective self-management by this individual.
* Working Conditions The role involves working with and supervising staff, working with biological materials and hazardous chemicals
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