Job Description
Join us on the Journey...\n\nNational Express are recruiting an experienced Revenue Protection Inspector to join the team, based at our Miller Street location. The successful candidate will be responsible for revenue protection on the bus network.\n\nWhat you'll do:\n\nAccurately input large amounts of detailed numerical and alphabetical information onto the screen of a personal PDA machine using a stylus\n\nKeep up to date and react to changes and developments in commercial and fares ticketing arrangements and equipment\n\nEnsure all matters are handled tactfully and with sensitivity as appropriate, promoting harmony in all dealings with people, whether they are customers, work colleagues, Managers or other parties;\n\nMonitor and take corrective actions to drivers by ensuring timetable adherence, correct uniform is worn at all times, reporting less than satisfactory driving standards, establish potential insurance risks and be able to react to emergency situations at any given time\n\nExhaust all avenues when verifying details, such as drivers licence or other personal effects that may be carried as well as the AFD database held on PDAs and centrally at Miller Street. Ensuring all personal effects are returned however travel documents that remain the property of National Express West Midlands and may be retained\n\nBe professional, fair and objective in conduct of their duties.
They must not let personal views about ethnicity, gender, religion, political beliefs or sexual orientation of the customer play any part whatsoever in the consideration of any other matter, nor must they be affected by improper or undue influence, including aggression or confrontation towards a customer\n\nBe assertive, self motivated and have a pride in the role, always maintaining control, even in situations of provocation, able to read body language in the interest of health and safety, knowing when to back away allowing someone to walk\n\nEngage in routine revenue protection duties and attend potential or actual incidents to stop or minimise loss, theft, vandalism to Company property, or assault to Company employees\n\nEnsure good customer care is delivered and to be fully aware of quality standards and to ensure the delivery of a quality product to the customer. To promote a positive Company and self-image when communicating with customers and to wear full uniform issued and the wear/use any ancillary items as directed\n\nDemonstrate and recognise that the Inspectors role is a key level of management and that working hours, flexibility and general attitude should reflect this. To obtain details at RTA locations (i.e.
obtaining witness details/photos)\n\nWhat you'll need:\n\nExperience in customer-facing role\n\nPrior experience in transportation or public transport systems can be an advantage\n\nExperience in managing confrontational situations or resolving conflicts\n\nFamiliarity with the specific ticketing or fare collection systems\n\nExperience of maintaining records and reports on inspections and fare collections\n\nPost-Secondary Education: Such as public transportation, business, or customer service\n\nPrograms in fare collection systems, customer service, conflict resolution, and local transportation knowledge are desirable\n\nWhat we offer in return for your hard work and commitment...\n\nFree Bus & Coach travel for yourself on the National Express network\n\nComplimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network\n\nLife Assurance\n\nCompany pension\n\nEmployee Assistance programme\n\nPrivate online GP service\n\nNational Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. \n\nWe are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.\n\nWe reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.\n\nThings to Note...\n\nAt National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.\n\nAs part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment