We are excited to advertise this newly created post working in the two Community Diagnostic Centres due to be fully operational in March 2025.
The postholders will work within the two CDC's to ensure the safe administrative management of all patients using the service.
We are looking for candidates with significant experience across a range of processes including management/supervision of staff, allocation of work/resource, creation of standard operating procedures and training plans.
These posts offer exciting opportunities for experienced administrators with previous involvement in staff supervision/management who are looking to further develop their knowledge and skills.
Please note, we may not be able to offer sponsorship for this post
Main duties of the job
1. To assist the Assistant Service Managers in the provision of a high quality administrative/operational service.
2. To be responsible for the day-to-day operational management of the clerical and administrative team for both CDCs.
3. To be responsible for the day-to-day operational management of the CDC booking staff and ensure appointments are administered in line with Trust policies.
4. To provide and develop a working environment which encourages high morale and commitment amongst the staff and excellent customer service.
5. To ensure all administrative staff working within the CDC deliver a high quality, responsive and cost-effective service in line with the requirements of the Trust's internal Policies, Procedures and the Department's Service Plan.
6. To deputise for the Associate Service Managers as required.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.
Job responsibilities
1. To provide an efficient and effective administrative service that supports the CDC Admin teams to deliver a high quality patient service at the point of reception through to investigation/scan.
2. To be responsible for temporary staff booking and management of the spend associated with this in line with key expenditure controls as identified by the Service Manager.
3. Ensure all reception duties are covered on a 24 hour basis at both CDC sites.
4. Management of staff rota, producing a rolling rota for the administrative and reception staff.
5. To ensure an even workload through the administrative areas of the department by continuous monitoring.
6. Produce monthly reports for manpower and sickness for reception staff.
7. Produce weekly performance figures for the department against all quality indicator targets.
8. Comprehensive understanding of Soliton functionality and be able to interpret and provide statistical information as required.
Person Specification
Qualifications
* Educated to degree level or evidence of equivalent level of ability/experience.
* Management Qualification.
Experience
* Minimum 5 years previous experience and minimum 2 years management or supervisory experience of managing staff, including staff appraisal in NHS or similar large, multi-professional organisation.
* Experience with e-rostering.
Knowledge
* Sound understanding of practical Data Protection/Information Governance Issues.
* Good numeracy skills including basic budgetary understanding and application of controls.
* Able to work as part of a team and lead a team.
* Well organised, proactive, uses own initiative, able to work without direct supervision.
* Ability to produce reports utilising a variety of data sources to deadlines as required.
* Computer literate, able to use Windows software/knowledge of databases.
* Knowledge and understanding of the key aspects of Agenda for Change, key NHS Targets and NHS Structures.
* Proficient in Microsoft Office Applications.
Personal Qualities
* Ability to manage staff effectively including motivation, team building, training and development as well as disciplinary, sickness and performance issues.
* Ability to communicate and develop productive working relationships with multi-professional staff at all levels of the organisation.
* Able to work under pressure.
* Self-motivated and demonstrates initiative.
* Ability to motivate staff and to delegate work appropriately to ensure that all areas are covered.
* Lead by example, working unsociable hours should the service require additional cover.
* Excellent verbal and written communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£29,970 to £36,483 a year per annum plus HCAS
#J-18808-Ljbffr