Principal responsibilities Answering all incoming telephone enquiries. Implementation of thorough recruitment and vetting procedures of all Care & Support Workers. Processing new client referrals. Preparing appropriate documentation for Field Care Supervisors. Maintaining client and Care & Support Worker office files and ensuring that they are always up to date. Maintaining computer system up to date at all times. Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times. Ensuring all other records are kept up to date. To ensure compliance with all office systems and procedures. Full training provided Opportunities for career progression Specialist training courses available To hold and appropriately manage the on call (out of hours) service.