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Strategic Customer Service Manager, Milton Keynes
Client: Utility People
Location: Milton Keynes, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 9621df9d6d46
Job Views: 4
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Summary: Our client, a leading supplier of green energy, is looking for a Strategic Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders, and make a real impact. If you have experience of working within the B2B energy industry, combined with extensive experience in leadership - apply today!
Key Responsibilities:
1. Lead & develop a team to assess & meet customer needs while achieving key objectives
2. Oversee end-to-end service delivery for strategic business accounts
3. Collaborate with internal stakeholders to ensure regulatory compliance and service targets
4. Support debt recovery efforts and assist Business Sales in securing new clients
5. Enhance existing services and support new service launches through effective communication
6. Manage third-party relationships to meet internal and regulatory service standards
7. Work with Legal, Compliance, and Finance teams on audits and governance
8. Contribute to a market-leading B2B customer experience strategy
9. Support cost management and business growth initiatives
10. Handle internal and external escalations effectively
Skills and Experience Required:
1. At least five years of proven experience in a strategic management role
2. Experience of working within the B2B energy industry (Essential)
3. Proven leadership and senior customer relationship management experience
4. Strong communication, networking, and stakeholder management skills
5. Proficient in Microsoft Office and data analysis
6. High numeracy, problem-solving, and strategic thinking ability
7. Excellent time management and organisational skills
8. Self-motivated, results-driven, and able to manage multiple deadlines
9. Strong commercial acumen, with negotiation and project management skills
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