Job summary Interviews expected to be held 29/11/2024 We are looking to recruit an enthusiastic individual to join our AMU Admin night team to carry out a full range of duties in order to provide an effective and efficient service for the Acute Medical Unit. The role of the department is to provide high quality care to the patients and service users for inpatients and outpatients on the Acute Medical Unit. The units take direct admissions from G.P, Emergency Department and Clinic Referrals. The night ward clerk service for AMU covers 19:00-07:00 7 days a week. The post holder will be required to work a three-week rolling rota pattern consisting of two nights Main duties of the job The successful candidate must have excellent communication skills, appropriately prioritise their workload and be highly motivated. Main duties of the role The post holder will be required to: To provide an efficient and effective reception for patients attending the departments, directing and helping visitors and patients with enquires. To act as first line of contact for all telephone enquiries to the ward/unit, re-directing calls when necessary To ensure patients are appropriately received, admitted, transferred, discharged and where necessary make outpatient appointments, using the Hospital Careflow (electronic patient record system) system General administration duties such as filing, scanning, photocopying and tracking medical notes Work closely with all members of our Multi-Disciplinary Team to maintain service provision. About us Please note that the Trust reserves the right to close a position early. Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities. There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth. Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history. The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction. Certificates of Sponsorship For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship. Date posted 07 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Fixed term Duration 12 months Working pattern Part-time Reference number C9163-4137E-11-24 Job locations Pogmoor Road Barnsley South Yorkshire S75 2EP Job description Job responsibilities Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Job description Job responsibilities Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities. Person Specification Qualifications Essential Minimum of 3 Grade 9-4 GCSEs or relevant equivalent knowledge/experience. Knowledge and Awareness Essential Knowledge of windows-based computer packages. Understanding of the need for confidentiality. Awareness of Health and Safety requirement. Knowledge of the Healthcare/organisation environment. Desirable Knowledge of Careflow system Experience Essential Previous customer service experience Previous clerical/administrative experience. Experience of direct telephone contact with patients/clients and staff. Experience of working with staff at all levels. Desirable Previous NHS experience. Previous ward clerk experience Value-based questions Essential In around 100 words please describe what Equality & Diversity means to you and why they are important. In around 100 words please explain what you would do If a patient approached you and they were angry or upset about something that had happened on the ward - how would you calm them down and what would you do to help them? Person Specification Qualifications Essential Minimum of 3 Grade 9-4 GCSEs or relevant equivalent knowledge/experience. Knowledge and Awareness Essential Knowledge of windows-based computer packages. Understanding of the need for confidentiality. Awareness of Health and Safety requirement. Knowledge of the Healthcare/organisation environment. Desirable Knowledge of Careflow system Experience Essential Previous customer service experience Previous clerical/administrative experience. Experience of direct telephone contact with patients/clients and staff. Experience of working with staff at all levels. Desirable Previous NHS experience. Previous ward clerk experience Value-based questions Essential In around 100 words please describe what Equality & Diversity means to you and why they are important. In around 100 words please explain what you would do If a patient approached you and they were angry or upset about something that had happened on the ward - how would you calm them down and what would you do to help them? Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barnsley Hospital NHS Foundation Trust Address Pogmoor Road Barnsley South Yorkshire S75 2EP Employer's website https://www.barnsleyhospital.nhs.uk (Opens in a new tab)