Main area: Administration - St Helens
Grade Band: 2
Contract: Fixed term: 12 months (12 MONTHS FROM START DATE)
Hours:
* Full time
* Part time
37.5 hours per week (Monday - Friday 9-5)
Job ref: 350-CC7018356
Employer: Mersey Care NHS Foundation Trust
Employer type: NHS
Site: Whiston Primary Care Resource Centre
Town: Whiston
Salary: £23,615 per annum / pro rata
Salary period: Yearly
Closing: 17/03/2025 23:59
Interview date: 24/03/2025
Administration Assistant
Band 2
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce.
Job overview
We have an opportunity for talented individuals to join our administration team based at Whiston Primary Care Resource Centre supporting a number of clinical services.
The role is vital in supporting our aim to provide exceptional patient care every day.
Using your organisational, administrative, communication and people skills, you will contribute towards an effective and consistent level of service.
Main duties of the job
1. Provide an efficient and effective administration service to multi-disciplinary teams.
2. Provide effective administrative support including typing, registering of referrals on a clinical system.
3. Data input and arranging appointments on a very busy inbound patient booking line.
4. Reception cover at three locations.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient.
Detailed job description and main responsibilities
1. Act as first point of contact for all telephone and reception enquiries.
2. Provide an effective clerical service to support the team.
3. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies.
4. Responsibility for arranging clinics, booking appointments and associated data entry.
5. Ensure appropriate records are maintained as directed by Line Manager.
6. Contribute to the ordering of stationery supplies.
7. Participate in the local induction process for new staff.
8. Contribute to the effective and efficient use of resources.
Person specification
Skills
* Good verbal and written communication skills
* Ability to work as a member of a team
* Ability to operate and maintain filing systems
* Ability to communicate effectively in a variety of settings
Qualifications
* Typing/WP RSAII or equivalent or demonstrable experience
* ECDL
* NVQ2 Business Administration
* GCSE English grade AC or equivalent
Experience/Knowledge
* Experience of working in an office environment
* Knowledge of office procedures
* Familiar with Microsoft Office
* Audio Typing experience
* Experience of dealing with members of the public
Please ensure you check the email account from which you apply for all correspondence.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
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