Job Introduction
We are recruiting for a Customer Contact Specialist to join our Mercedes/BMW division working at our Customer Contact Centre based in our Mercedes-Benz Dealership in Lincoln. You will be working 37.5 hours per week, 8:30am to 5pm, Monday to Friday. You will also be required to work 1 in 6 Saturdays, paid as overtime.
This position has an OTE of up to £27,000 plus benefits.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
1. Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
2. Accurate data inputting of customer details
3. Increase customer retention while ensuring customer satisfaction
4. Improve and drive lead conversions
5. Contacting prospective customers and upselling products
6. Initiating the solving of customers problems in a professional manner
7. Adhering to brand standards
8. Speaking to customers after purchase of their vehicles
9. Upsell of Service Plans Monitoring Livechat system
About you
10. Customer focused with excellent communication & organisational skills
11. Self-motivated & target driven
12. Able to work on your own or as part of a team
13. Ability to use your own initiative to provide impeccable customer service
14. Smart and presentable with an outstanding telephone manner
15. Competent using Microsoft Office
16. Previous aftersales experience would be advantageous but not essential as full training will be given
What we offer
17. 25 days holiday plus bank holidays
18. Company Pension
19. Wellness Programme
20. Sick Pay
21. Group life insurance
22. Staff discount on car servicing
23. Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
24. Long service and loyalty incentives
25. Staff referral scheme
26. In-house, manufacturer & professional qualifications
27. Free Parking / On-site Parking
28. Company Events