Salary: £30,000 plus bonus - Hybrid working 2 days in office 3 working from home + outstanding benefits
We are recruiting on behalf of our client for a vibrant person to become part of a company set to revolutionise the property rental sector. You will join as a core member of the finance team delivering a positive experience for our clients customers during the process of debt collection.
About the Role:
The ideal candidate is to personable, logical, articulate, hardworking, self-motivated, and works with their own initiative. This role will be reporting to the Recovery Manager. You will be helping customers set up payment plans to repay their debt. You would be expected to action upwards of 30-50 calls/emails via Salesforce per day.
Responsibilities:
* Take a proactive role in managing and collecting debts owed to the business
* Ensuring timely payment of debt
* Follow strict processes and procedures in line with FCA regulations
* Negotiating repayment plans
* Responding to queries, complaints, and general inquiries via telephone email and webchat
* Preparation of statements
Qualifications:
2 years experience in a debt collection role (direct to consumer)
Required Skills:
* Loves to talk to people, even when you're resolving a difficult situation
* Cares about what you do and have a passion for our mission
* Can write and talk persuasively
* Likes getting stuck into new things
* Experience with Salesforce
* Enjoys working with a team and helping to build something special
* Is intellectually curious; we love to learn and want you to as well!
* Is a natural problem solver and willing to go above and beyond