Customer Support Officer - Contact Centre
* Cambridge-based, Full-time & Permanent
* Grow your career with our Learning Journey framework - gain new skills and increase your remuneration as you develop.
* Join a supportive team with a dedicated Customer Support Trainer.
* Contribute to our community by delivering exceptional customer experiences.
Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Waipā District Council has an exciting opportunity for you to make a difference in our community as a Customer Support Officer - Contact Centre!
About the role
As a Customer Support Officer in our Contact Centre, you'll play a pivotal role, and your key responsibilities will include:
* Creating positive, memorable experiences through exceptional verbal and written communication.
* Handling applications, service requests, and payment transactions accurately and efficiently.
* Drafting clear, concise, and professional responses to customer enquiries.
* Personalising customer interactions and resolving on first contact with empathy and expertise.
* Prioritising tasks seamlessly while maintaining a high standard of quality.
About you
You'll excel in this role if you are:
* An experienced and empathetic customer service professional.
* Tech-savvy, with the ability to navigate computer systems confidently.
* A detail-oriented problem-solver with a proactive mindset and approach.
* An agile team player who thrives in a fast-paced environment.
What we offer
At Waipā District Council, we care about our team's growth and wellbeing. Here's what you can look forward to:
* Supportive Environment: Work alongside an engaged, fun, and hardworking team.
* Professional Development: Comprehensive training and career growth opportunities.
* Free parking at our offices.
* 4 weeks of annual leave, plus 3 additional leave days over Christmas.
* An extra week of leave after 5 years of service.
* Access to discounted gym memberships, online wellness resources, and life and medical insurance.
We're committed to our vision: Waipā - Home of Champions, Building Connected Communities. Join our champion workforce and make a meaningful impact in our district.
Apply today!
Take the first step toward a rewarding career. If you're ready to make a real difference and grow with us, we'd love to hear from you!
Applications close: Sunday, 9 February 2025 at 10:00pm. Note: Applications may be reviewed before the closing date.
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