Carbon60 are working with a globally recognised leader in aircraft maintenance and landing gear manufacturing, who are are looking for an experienced Customer Service Specialist to join their on a full-time permanent basis. Job Specifics: Job Type: Full-time, permanent Salary: £30,000 - £35,000 per year Location: Hayes, West London Working Flex: 5 days per week on-site (office-based role) Hours: 38 per week Overview of the Role: As a Customer Service Specialist, you will be the main liaison for global customers, ensuring smooth communication and the efficient management of MRO (Maintenance, Repair & Overhaul) events. You will play a crucial role in customer relationship management, event coordination, and quality oversight, working closely with internal stakeholders across production, engineering, logistics, and finance. This is a fast-paced role within a customer-facing team that supports airlines, aircraft leasing companies, and component traders, helping to maintain and modernise landing gear assets. Key Responsibilities: Act as the primary point of contact for customers, ensuring timely resolution of queries and concerns. Develop and maintain strong relationships with external customers, organising meetings and visits as needed. Monitor and report on the status of MRO events, ensuring timely updates for all stakeholders. Oversee the induction and management of landing gear MRO events, collaborating with internal teams to ensure operational efficiency. Manage customer complaints and warranty claims, working closely with quality and documentation teams to resolve issues. Drive continuous improvement initiatives, identifying areas for enhanced service delivery. Assist with billing and invoicing, ensuring accurate and timely processing of customer accounts. Essential Skills & Requirements: Proven experience in customer service management, ideally within the aviation or MRO industry. Knowledge of Aircraft Maintenance, Repair, and Overhaul (MRO) processes. Strong analytical and problem-solving skills, with excellent attention to detail. Ability to manage multiple priorities effectively in a dynamic, fast-paced environment. Proficiency in Microsoft Office Suite. Excellent communication and interpersonal skills, with the ability to build strong stakeholder relationships. A customer-focused mindset, with a drive for continuous improvement. Please note: This role requires the right to live and work in the UK unrestricted. Some international travel may be required on short notice. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy