JOB TITLE: Head of Income & Engagement
REPORTING TO: Chief Executive
WORKING HOURS: 37.5 hours per week (including occasional evenings and weekends)
LOCATION: Reuben’s Retreat offices at Glossop & Ashton-under-Lyne
SALARY: £34,515
OVERVIEW
Born from the loss of Reuben Michael Graham in August 2012 at just 23 months old, Reuben's Retreat is a charity offering practical and emotional support to families of child loss and families who have a child living with medical complexities. Our Retreat is a sanctuary offering a space for families to relax, recharge, remember and rebuild and our aim is to relieve the distress of these families, walking side by side with them on their journey.
MAIN PURPOSE OF POST
* To work with the CEO and senior leadership team to create and implement the fundraising and engagement strategy for the organisation.
* To report to the CEO and Board of Trustees on the progress and delivery of the aims at regular intervals to be agreed with the CEO and to the Board at the agreed and planned Board meetings.
* To be responsible for all aspects of income and ensure the charity achieves the annual budget.
* To manage costs to ensure the charity remains financially secure and able to deliver its strategic aims.
* To lead the fundraising team and ensure the day-to-day effectiveness of our income generation and engagement programme.
* To ensure the organisation operates within charity law and appropriate codes of practice.
* To be an ambassador for the charity to all donors delivering the key messages as agreed with the CEO.
DUTIES AND KEY RESPONSIBILITIES
* To work with the CEO set and regularly review annual budgets for income.
* To achieve agreed fundraising targets from new and existing partners and contribute to the achievement of charity-wide fundraising targets.
* Manage and support a team of five fundraising professionals, ensuring they are motivated, effective, and aligned with the charity’s strategic goals
* Ensuring effective communication with the team in a timely manner through various channels, including (but not limited to) one to one, performance reviews.
* To identify and develop new funding streams including corporate donors, community supporters and potential grant opportunities.
* Ensure marketing and promotional activity is on brand and has clearly defined targets and income goals.
* To secure opportunities to reduce costs and procure donated or discounted goods, materials and services.
* To nurture and maintain existing relationships with key contacts to retain support.
* To lead on the development of inspiring fundraising campaigns, appeals and content for distribution across all social media platforms.
* To review and develop activity through all social media platforms to expand audience.
* To develop donor database and ensure data is captured accurately and appropriately ensuring GDPR and other guidance is adhered to at all times.
* To attend networking events to promote Reuben’s Retreat.
* To lead the fundraising team in ensuring that all donations and income streams are correctly recorded, tracked and gratefully received.
* To oversee the organisation of events by the fundraising team ensuring all events are properly supported and appropriate plans are in place to ensure that all interactions with us are professional and memorable.
ADDITIONAL RESPONSIBILITIES
* Adhere to all of the charity’s professional standards, policies and procedures.
* Uphold ethical and professional standards and behaviour.
* Carry out additional reasonable duties as may be required which are commensurate with the nature of the post to meet the wider needs of Reuben’s Retreat.
This job description does not attempt to describe all aspects of the role to be performed, but indicates the general role required of the post holder. The description of the job is as it is presently constituted. It is the practice of Reuben's Retreat to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This will be conducted in consultation with the post holder.
PERSON SPECIFICATION
[E] Essential criteria
[D] Desirable criteria
We expect the successful applicant to demonstrate how they meet our values:
* Authentic
* Compassionate
* Trusted
* Unique
EXPERIENCE
* At least two years’ experience working in a similar role [E]
* Significant proven ability in income generation and supporter engagement [E]
* Proven ability of achieving financial targets and keeping financial records [E]
* Experience in developing and implementing policies and procedures [E]
* Financial management and budgeting experience [E]
* Experience of leading, supporting and motivating staff in an environment of development and change [E]
* Proven ability of building relationships: establishing and maintaining positive working relationships with others, both internally and externally to achieve the strategic aims of the organisation [E]
* Practice in managing projects on your own from start to finish [E]
* Experience of working with children’s or families support services [D]
* Understanding of GDPR and its impact on charities [D]
* Experience of managing a broad operations function, preferably within the charitable sector [D]
* Proven track record of procuring donated or discounted goods, materials and services [D]
SKILLS/KNOWLEDGE
* Degree level or equivalent [D]
* Ability to plan and organise a varied and busy workload, including handling conflicting priorities and meeting tight deadlines [E]
* Exceptional written and verbal communication skills with the ability to write reports, presentations, proposals and correspondence [E]
* Excellent IT skills, including Microsoft Office suite and social media [E]
* Organisational, planning, time-management and administrative skills [E]
* Full driver’s license and own car with regular travel within the local geographical region (and occasionally further afield) [E]
* Knowledge of compliance with Companies House, Charity Commission and other regulatory requirements in relation to income generation and engagement [D]
PERSONAL QUALITIES
* Warm, friendly and approachable character [E]
* Ambitious, self-motivated and target driven [E]
* Able to work independently and act on own initiative [E]
* Enthusiastic, confident, positive and self-motivated [E]
* High degree of integrity, tact and brand spirit [E]
* Resilient and highly organised with an ability to work to deadlines and multi-task [E]
* Discreet and confidential [E]
* Tactful, tolerant, flexible attitude [E]
* Treat colleagues and beneficiaries with dignity and respect [E]
* An empathy with the needs of families of children living with medical complexities and those bereaved of a child [E]
* Ability to work well under pressure and manage competing priorities effectively [E]
* Able to work outside of normal office hours as required, including evening and weekend work [E]
* Access to own vehicle and driving license [E]
Job Types: Full-time, Permanent
Pay: £34,515.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Free or subsidised travel
* Health & wellbeing programme
* On-site parking
* Referral programme
* Sick pay
Schedule:
* Monday to Friday
* Weekend availability
Ability to commute/relocate:
* Glossop, SK13 7BQ: reliably commute or plan to relocate before starting work (required)
Work Location: In person