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Site: Great Ormond Street Hospital for Children NHS Foundation Trust
Town: London
Salary: £30,279 - £33,116 per annum inclusive
Salary period: Yearly
Closing: 07/02/2025 23:59
Job overview
The Tracheal Service at Great Ormond Street Hospital is seeking to recruit a Service Coordinator to join the team. The post holder will be responsible for providing high level comprehensive secretarial and administrative support to a team of clinicians and nurses, will need to enjoy a busy and varied workload and have the ability to prioritise their workload effectively.
The successful candidate will be responsible for a range of administrative duties working with the clinical team to ensure that clinic letters, correspondence, and reports relating to the team are accurate and produced within the agreed timeframe and uploaded onto Epic; validating patient data; managing incoming and outgoing telephone calls for the team; arranging meetings, taking minutes and carrying out actions as necessary; and providing cover in times of absence.
Main duties of the job
As a Service Coordinator you should have excellent written and verbal communication; strong administrative and organisational skills, be proficient in MS Word and Excel, diary management, and minute taking. You should be able to demonstrate that you are a team player but can work independently with minimal supervision.
You will be expected to lead by example and demonstrate the Trust’s Always Values to deliver an enhanced service:
* Always welcoming
* Always helpful
* Always one team
Working for our organisation
GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Values
* GOSH Values
* Experience of working as part of a diverse team
* Experience of contributing to an inclusive workplace culture.
* EGCSE or equivalent qualifications in Maths and English; or equivalent experience
* A good level of medical terminology acquired through education, training or work experience
* SECDL or equivalent experience i.e. experience of a range of IT packages such as word, excel, outlook and power point
Experience/Knowledge
* Experience of working in an administrative role in the NHS or other healthcare organisation
* Experience of working in a clinical / medical environment
* Experience of using Microsoft Office programmes
* Experience of using patient information systems
* Experience of working with sensitive information and maintaining confidentiality
Skills/Abilities
* Excellent verbal and written communication skills
* Ability to communicate with staff of all levels in a multidisciplinary setting
* Flexible approach to the planning and co-ordination of patient pathways to ensure maximum use of clinical time
* Ability to manage a busy and varied workload
* Ability to work autonomously with the confidence to make decisions
* Ability to maintain a professional attitude in a pressurised environment
Please be advised that:
The recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.
We are an accredited Living Wage Employer.
Employer certification / accreditation badges
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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