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Detailed job description and main responsibilities
The Director of Operations will contribute to delivery of the Trust's strategic plan, by working in partnership with the Care Group Management teams and external health economy partners to achieve the Trust's corporate objectives and to make a positive contribution to ensuring that the care provided is safe, personal and effective.
Demonstrates, via highly effective communication, an extensive expert knowledge on a variety of disciplines such as performance, finance, service and culture development, human resources, operations and clinical service delivery.
Ability to communicate highly contentious information in complex situations, negotiating with stakeholders involved in the delivery of services both internally and externally.
Dealing with external commissioners, engaging in complex negotiations with regard to service contracts and in addressing operational performance issues raised.
Accountable for all of the services across the division, working alongside the Medical Director and Director of Nursing, ensuring high-quality, flexible and responsive service delivery as per the Trust's standards.
Responsible for the operational delivery and performance as well as the strategic development of the Care Groups within the Division. This will include responsibility for the achievement of the relevant key performance and access targets, contractual obligations including CQUINS and all CQC standards.
Develop and implement qualitative and quantitative measures to establish and monitor performance against organisational strategy.
Responsible for devising robust plans to achieve the constitutional (operational) and financial standards, as well as regularly reviewing these to ensure that plans are effective.
Work closely with the Executive Directors to shape and implement the corporate objectives for the organisation.
Ensure that patient flow across the division is co-ordinated and maintained throughout each 24-hour period and operations function must work collaboratively with the other clinical services.
Develop multi-stranded business plans and provide expert strategic and policy advice and guidance.
Ensure strategic alignment across the organisation and particularly across the Divisions
Constantly strive for value for money and greater efficiency in the use of budgets. Ensure compliance with Standing Orders and Standing Financial Instructions.
Develop the Trust's approach to service line management so that it provides an operating framework for localities and specialist services that encourages a high level of integrated (financial and clinical) performance.
To be accountable for divisional financial performance across multiple localities, including budget management responsibilities.
Transform and integrate services with other providers so that they meet the needs of commissioners and are focused on the needs of the local communities and / or specific patient groups.
Will provide leadership to division and Care group service improvement and complex transformation projects at local, network and regional level
Responsible and accountable for strategic policy implementation and service development related to their care groups. This includes policies and developments which span across partner organisations, networks and the ICS
Deputise for the Chief Operating Officer and act independently, taking timely and at times, significant decisions to ensure the operational delivery of the organisation.
Responsible for compliance with Trust complaints procedure for all complaints received within the programme, identifying, agreeing and implementing subsequent action plans.
Take responsibility for the programme's compliance with Health and Safety; CQC; CNST / NHSR standards identifying, agreeing and implementing subsequent action plans.
Lead the division in the planning of future service developments and to ensure that the resources and facilities meet the needs of the services, implementing change programme as appropriate.
Work with clinical staff to develop changes in clinical practice through the development of evidence-based practice which compliments the Trust's Clinical Governance Strategy and service and financial plan
Monitor and review business and service performance at all levels across all dimensions of care and delivery, reporting on performance directly, and instituting recovery plans and remedial action plans where necessary.
Support the Medical Director and Clinical Directors to develop the Care Groups' strategies and ensure alignment with the Trust's overall strategy and Integrated Business Plan
Introduce new and innovative business management strategies to maximise the organisational efficiency, income and effectiveness of the Division
Provide professional support and leadership to the Division's management teams.
Ensure that all staff in the Division are clear about what is expected and are working together in successful teams to achieve the Trust's vision.
Be a leader within the Quality Improvement movement within the Trust, and be active in continuously improving the services within the framework and methodology to maximise and sustain success.
Ensure patient safety, experience and clinical outcomes are central to service delivery
Lead on the development of challenging and ambitious service strategies, anticipating future needs with the Medical Director, Director of Nursing and Clinical Directors for each Care Group.
Support clinicians to deliver service improvement projects that deliver improved clinical outcomes for patients, reduced waiting times and more efficient use of resources ensuring the process for Quality Impact Assessment is embedded in practice
To ensure the provision and delivery of high quality, efficient and effective services within the Care Groups and across the Trust meeting CQC relevant quality indicators for the Division.
Participate in the development of capital schemes including planning and to lead the implementation of the operational elements of these schemes to the agreed objectives and timescales.
Develop and implement effective reporting arrangements within the Care Groups Management teams to accurately record and monitor performance against local and national targets and to pro-actively manage any variances
Ensure the Division delivers a financial performance in line with the Trust's agreed financial plan, including CIPs, and to explore and implement actively opportunities for cost improvement and maximised income.
Provide strong, visible, professional leadership and focus for the delivery of excellent care with compassion across the programme. Ensure strong levels of staff engagement.
Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.
Personally lead, support and contribute to formal negotiations with senior level internal and external stakeholders providing a high-level of negotiating expertise to secure the most advantageous arrangements.
Take account of own behaviour and its impact or effect on others and act in accordance with current legislation, policies, procedures and good practice.
Take ownership of the operational delivery of cost efficiency work streams.
Responsibility for the continuous development and maintenance of appropriate quality indicators, including the provision and design of comprehensive Quality and Performance Reports to provide information and assurance on the intelligence from such indicators to the COO, Chief Executive and the Trust Board
Lead the division in the planning of future service developments and to ensure that the resources and facilities meet the needs of the services, implementing change programme as appropriate.
Work with clinical staff to develop changes in clinical practice through the development of evidence-based practice which compliments the Trust's Clinical Governance Strategy and Service and Financial Plan, working closely with the Director of Nursing, Head of Midwifery and Governance.
Support the Chief Operating Officer to develop innovative methods of income generation (fully understanding the implications of patient choice), financial control, strategic planning and bids for new opportunities and modernisation.
Develop a Service Delivery Plan (in partnership and by agreement with the Clinical team) to meet service needs and contribute to the annual planning process in line with agreed corporate objectives and priorities.
Responsible for the development and delivery of complex capacity plans to ensure that the Trust meets operational targets.
Oversee the day-to-day operational flow of wards in conjunction with senior nurses and support services with the aim of ensuring every patient has a green day as part of the SAFER patient flow bundle.
On a regular basis, critically review structures and resources to support continuous improvement of services, undertaking surveys and audits to identify improvement plans as necessary
Ensure implementation of systems, policies and procedures at local level to fulfil the requirements of the Trust's Risk Management, Quality and Governance and safety strategies.
Provide strong, visible, professional leadership and focus for the delivery of excellent care with compassion across the programme. Ensure strong levels of staff engagement.
Challenge ways of working and persuade, motivate and influence other senior managers to realign their practice where necessary.
Take account of own behaviour and its impact or effect on others and act in accordance with current legislation, policies, procedures and good practice.
Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals.
Provide visible and effective leadership creating a climate and culture where individuals and teams understand their roles and responsibilities and people are empowered to be effective in their role.
Participate in the relevant oncall rota.
Person specification
Qualifications
Essential criteria
* Educated to Masters level or equivalent experience
* Professionally trained managerially either via a recognised management qualification or a recognised professional development programme
* Evidence of continued professional development
Knowledge
Essential criteria
* Knowledge of finance & HR Policies and Procedures in the NHS
* Clear understanding of transformation programmes and service development and improvement
* Extensive specialist knowledge of the NHS & Social Care, equivalenet to doctorate level, including infrastructure and arrangements at national, regional and local levels
* Up-to-date knowledge of NHS system reform policy and other key policy drivers. (Performance Management, operating Framework, capacity planning, payment by results, independent sector development and Foundation Trust issues)
Experience
Essential criteria
* Extensive experience in effective and supportive people management
* Expert working knowledge of performance management techniques and of using Business Intelligence solutions to work within a performance management framework
* Demonstrable and extensive experience of working at a Divisional Management Director level
* Extensive and broad ranging experience leading multiple clinical services
* Demonstrable, significant experience in implementing innovative clinically led services
* Evidence to support programme of personal and professional development
* Proven experience of successfully managing divisional-wide budgets and delivery of Trust-wide productivity and efficiency programmes
* Proven experience of leading change through people, by effective and engaging leadership
* Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.
Skills
Essential criteria
* Demonstrable ability in inter-agency communication and negotiation; including collaborative working
* Ability to analyse highly complex and contentious issues where material is conflicting and drawn from multiple sources.
* Extensive demonstrable experience of strategic planning across divisions
* Ability to analyse numerical and written data, assess options and draw appropriate initiatives Leadership, vision, strategic thinking and planning with highly developed political skills
* Demonstrable ability in implementing change and evaluation (in complex and changing environments to deliver sustainable services)
* Ability to communicate highly complex, sensitive or contentious information orally and in writing, both internally and externally, to a range of audiences
* Ability to prepare and deliver presentations and reports to a high standard (Board level quality)
* Ability to analyse and interpret highly complex information and to make judgements regarding a range of highly complex management issues
* Ability to plan, manage, adjust and deliver complex projects, involving multiple agencies and individuals and a broad range of activities, to tight deadlines
Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
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Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
* Job Description - MEC (PDF, 880.3KB)
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