This role is fully office based. Job Purpose Dealing with all aspects of pre litigation personal injury claims involving allegations of Fraud and/or Low Velocity Impact (LVI). Dealing with any personal injury claims involving Road Traffic Accidents or any files of a technical nature which you may from time to time be asked to advise on, handle or progress. Key responsibilities Progressing pre litigation claims in a timely manner Uploading claims on the OIC portal and advising clients on any offers received Obtaining and collating medical records and preparing a chronology of pre accident medical history Obtaining and reviewing medical reports Obtaining insurance outlay/repair documentation Prioritising urgent schedule entries and dealing with remainder of daily tasks on To Do list Instructing Counsel to attend conferences Carrying out and completing risk assessments and prospects reports Ensuring clients are kept informed and up to date on a regular basis throughout the life of the claim Liaising with clients, third party insurers as and when necessary to progress the case in a timely and efficient manner Speaking to and updating referrers as often as possible to ensure a consistency of service and to ensure referrer’s loyalty to the Firm Ensuring that any BTE and/or RTA insurer is kept updated and fully informed as to the progress of any claims Experience & Knowledge Have a basic knowledge of RTA file handling (knowledge or experience of cases involving allegations of Fraud/LVI is not essential) To have a working knowledge relevant case law and/or legislation An ability to work in an organised manner Excellent client care and communication skills Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits Minimum 25 days’ holiday plus bank holidays Holiday buy and sell 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Travel Loan Funded driving theory test Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy