We are recruiting for an Internal Account Coordinator / handler for a manufacturing company based Basildon, Essex. This is a permanent role to start in January 2025. As an Internal Account Handler you will be the key point of communication for customers and other members of the team. You will provide regular updates, collaborating with internal teams to resolve issues as a matter of urgency, communication is key, as is a proactive approach and good initiative to overcome difficulties. Key Responsibilities Lead point of contact for allocated customers' portfolio Ensuring the customer is kept updated with the latest schedule of their order Communicating with Production Management in the factory daily to ensure the production schedule runs as smoothly as possible Attend daily production meetings, and making amendments as required Answering customer enquiries efficiently and/or referring to the appropriate department Generating works orders as per the customer’s schedule Comfortable in teams-based meetings with customers Proactive ensuring the highest standard of customer care Running monthly reports, flagging risks and potential financial losses Processing Sales Orders, requesting project information and gaining an understanding of the customers’ expectations for planning and production purposes Escalating complaints the relevant department immediately Booking couriers, creating commercial invoices, completing necessary courier paperwork Arranging collection of faulty goods and obtaining tracking information Generating picklists and delivery notes for dispatch Identifying customer returns and booking in onto the system Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department Advising customers of free-issue shortages and rejects Ensure high standards of customer care are maintained during team member absences Co-ordinating between purchasing and production to ensure everything is ready to start production Qualifications, Skills and Education Requirements Essential Excellent verbal and written communication skills Previous experience in customer accounts role Proactive Great attention to detail Self-motivated, with a positive attitude Well-presented, polite, and tactful Experience of Microsoft Outlook, Word, Excel, and Teams Ability to prioritise, and work individually, as well as part of a team Ability to remain calm under pressure Desirable Experience using factory master desirable, but not essential Experience in the use of ERP/MRP systems BA/BS degree in Business Administration or another relevant field Account management experience This is a site-based role in Basildon, Essex. Working hours onsite are 08:00 – 16:30 (Monday to Thursday) and 08:00 – 15:30 (Fridays) Salary £24,960 - £29,120 dependent on skills/experience