Are you ananimallover? Do you want to help us help pets in need? Are you passionate about customer service, problem-solving, and working in a dynamic, supportive team? Do you love engaging with clients over the phone and helping them find solutions? If so, wed love for you to join our dedicated veterinary clinic as aClient Care Coordinator,where the role islargely focused on telephony work.
About the Role:
This position is primarily focused on handling inbound client communication via phone, as well as emails, voicemails, and messages. As a computer-based telephony role, your main responsibility will be calling clients back to:
* Book appointments
* Answer client queries with the support of our veterinary team
* Troubleshoot and assist with general inquiries
* Direct calls to the relevant team members
Youll be thefirst point of contact, and your calm and compassionate manner will ensure that clients receive the best care and service, offering reassurance and helpful information to keep our patients healthy and happy.
Supportive Team Environment:
We foster a collaborative and s...