Are you looking for a career – not just a job?
We are currently recruiting for the following position:
JCB FIELD SERVICE ENGINEER
The ideal candidate will have experience servicing plant equipment within industrial and/or construction applications, and possess a full clean driving licence. A good working knowledge of hydraulics, engines, electrics and fault diagnosis are essential, with main dealer experience a distinct advantage.
In return, we offer excellent working conditions, and a good remuneration package together with training and development.
MAIN PURPOSE OF JOB
* To diagnose faults, repair and test equipment. Record work done and report any faults not corrected.
* A degree of flexibility is required towards working hours, as there is a requirement to work outside of normal working hours.
INDIVIDUAL KEY OBJECTIVES
* Receive electronic (written and verbal) instructions in the form of a handheld PDA, in the event of breakdown.
* Undertake comprehensive risk assessments and ensure safe working practices are in place, whilst undertaking work.
* To diagnose faults and report to Supervisor/ Manager for instructions as to whether to proceed with repair.
* Ensure that all work is completed within specified time frames.
* Maintain acceptable levels of quality.
* Identify and then liaise with Supervisor/ Manager where extra work is found to be necessary.
* Ensure that full authority is obtained before undertaking any extra work.
DETAILED RESPONSIBILITIES
* Ensure that safety standards are maintained.
* Ensure all due care is given to the customer’s property.
* Ensure all due care is given to TCH company property.
* To obtain the necessary parts from stores.
* To effect repair and testing in a timely manner.
* To accurately complete and sign off on all job cards (electronic or written), give a full description of the work carried out.
* Maintain acceptable standards of discipline.
* Advise supervisor when completion times cannot be met.
* Where necessary, discuss vehicle concerns direct with customer.
* Achieving minimum standards (set by Manager/Supervisor) of customer satisfaction.
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