Role: Personal Assistant Reporting to: Director - Nexus Job Summary: We are seeking a proactive and highly organised Personal Assistant with at least two years of experience to support the operational goals of Nexus (our business generation & concierge team) and our branch network. This role requires a detail-oriented professional with exceptional administrative and communication skills to ensure the smooth and efficient running of daily operations in a fast-paced environment. The ideal candidate will: Excel in organisation and task prioritisation, handling multiple responsibilities effectively. Possess strong IT proficiency and problem-solving skills. Demonstrate excellent communication abilities and a proactive, approachable attitude. As a key member of our team, you will provide essential support to the Director of Nexus and contribute to our commitment to customer service and operational excellence. Key Responsibilities: Administrative Support: Provide high-quality support to the Director of Nexus and the broader management team, including scheduling, calendar management, handling calls, and drafting correspondence. Documentation: Create and maintain organised databases and filing systems, prepare reports and presentations, and complete paperwork for new starters, leavers, and PIF changes in alignment with HR processes. Liaison: Act as a bridge between clients, suppliers, and internal teams, including close collaboration with the training team to ensure Nexus staff complete necessary training and available courses. Coordination: Serve as a point of contact among departments and external clients, coordinating meetings, handling communications, and supporting effective resource allocation, including rota planning, break allocation, and leave requests. Office Management: Oversee general office functions such as ordering supplies, maintaining equipment, and keeping a clean, organised workspace. Data Entry & Reporting: Compile and manage MI as needed, assist in data entry, and prepare and report agent commissions, overtime, and absence information for payroll. Travel Arrangements: Arrange travel and accommodation for staff members as needed. Expense Management: Collect and organize expenses for the Director and Operations Manager. Meeting & Event Coordination: Assist with planning and coordinating meetings, events, and conferences, including preparing agendas, taking minutes, and handling logistics. Communication: Ensure smooth and effective communication across all channels, including email, phone, and digital platforms. Research: Conduct research on behalf of the Director to support ongoing projects. Miscellaneous: Perform additional tasks as required to support Nexus and its operations. Qualifications & Skills: Experience: Minimum of 2 years in an administrative or secretarial role. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office management tools. Communication Skills: Exceptional verbal and written communication abilities. Organizational Skills: Strong time management, multitasking, and attention to detail. Interpersonal Skills: Ability to collaborate effectively at all levels and maintain confidentiality as needed. Problem-Solving: Ability to handle issues proactively, remain flexible, and work well under pressure. Preferred Skills: Experience handling confidential information. Familiarity with basic HR functions. Experience working with CRM tools.