Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
1. Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
2. Specialist community support for children and adults with learning disabilities and autism, including intensive support.
3. Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, believing that a positive work/life balance benefits NHS employees through improved health and wellbeing. We consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi-time.
Job overview
We are currently recruiting a forward thinking, reliable and enthusiastic individual to join our team within the Fylde Coast Locality.
You will be based at Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, FY7 6HP alongside other admin, clinicians and medics, within the Fylde Coast Memory Assessment Service (FC MAS).
As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.
This is a very varied role and would suit someone who is highly motivated, flexible and capable of working on their own initiative, with a medium level of supervision.
This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.
Main duties of the job
* Provide a range of administrative duties for the Fylde Coast Memory Assessment Service.
* Using waiting lists to ensure patients are assessed, and if required, diagnosed, within national timescales.
* Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff.
* Provide day to day support to clinical teams, team leader and colleagues.
* Work collaboratively with clinical teams, team leader, colleagues and other departments to ensure that all cases are dealt with in a timely manner.
* General data inputting, including referrals, appointments, and discharges, ensuring data is completed accurately, timely and proactively.
* Producing letters linked to this data using Trust IT systems.
* Participating in own supervision meetings, and workbook conversation.
* Be the first point of contact for the team or department greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Attend and participate in team meetings, departmental and administrative service meetings as required.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Detailed job description and main responsibilities
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.
Person specification
Essential criteria
* Ability to work flexibly and comply with all requirements of post.
Qualifications
Essential criteria
* Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience.
Knowledge
Essential criteria
* Demonstrable evidence of working with databases.
* Demonstrable knowledge of working with Microsoft Office applications.
Experience
Essential criteria
* Experience of working with Microsoft Office applications.
* Evidence of experience working with members of the public.
Skills
Essential criteria
* Evidence of good grammar and numeracy skills.
* Demonstrable evidence of good organisational skills.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Please be aware the use of artificial intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. AI-generated content may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential when submitting an application form to convey your skills, knowledge, and experiences effectively.
Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.
For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).
You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.
LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.
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